Not resolved

I just made a payment to the principal by on on 5/23/18 to my loan . Our Conversation was clear that This payment is going to be apply within 24 hours no later than 72 hours . They sent me an e mail and they are stating that this payment is going to be applied on 7/23/18

I am so apset about it . At this moment I would like to find another bank to refinance to get rid off Cenlar . They told me that in order to make a principal payment I had to make the monthly payment due on 06/01/18

So I did they charge me $ 5 dollars

In short the funds are abailabe on my account

I gave the the account info and rotating no .

I want my payment to be applied as we stated by on

No later than 06/01/18

As I replied

I will appreciate if you contact me and fix the Cenlar discrepancy

This is not the first time that I have this kind of discrepancy

I tried to log in on line after Cenlar working hours and the their web does not allow me


I express my complain about Cenlar


Product or Service Mentioned: Cenlar Loan.

Reason of review: Problems with payment.

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