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Cenlar review in New Canton, Virginia: Undefined charges?

1.7
Details
Cenlar bought my mortgage from Citi and has been charging me 75.00 in other fees.....they cannot tell me what they are for. They want me to write a letter to their president for the inquiry.....
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Review
#1577543 Review #1577543 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$450
Preferred solution
Let the company propose a solution

Cenlar review in Denver, Colorado: Impossible to navigate site

1.0
Details
Impossible to navigate site. There was certainly no smooth transition from CitiMortgage to this site
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Review
#1574127 Review #1574127 is a subjective opinion of poster.
Product
Cenlar Website
Reason of review
Problems with payment

Cenlar review: Terrible and No Compassion

1.0
Details
During the time of my recent grievance, my mother passing away, I tried working with Cenlar to expedite transferring the mortgage and making the payments. Never, in doing business for over 40 years, have I dealt with a company that uses the postal service as a form of communication. They seriously need to update their system to use emails! Although their staff seems polite and courteous, there are one-celled animals that have more intelligence and compassion. I would strongly suggest that you find another company to do business professionally.
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Review
#1571176 Review #1571176 is a subjective opinion of poster.
Service
Mortgagestogo Customer Care
Reason of review
Poor customer service
Preferred solution
To get the mortgage taken care of and for them to accept the notorized document stating I'm the executor of the Trust via email
Tags
  • Different Answer Every Time
This company is horrible. First, any time I have had to call, I never get to speak to someone that speaks English clearly. They don't understand me and I don't understand them. When my mortgage was transferred to CENLAR from CitiMortgage everything seems fine. Then it...
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Review
#1563267 Review #1563267 is a subjective opinion of poster.
Service
Cenlar Customer Care

Cenlar review: Pay off mortgage

1.0
Details
Been trying to give them total payment in full, over 200k and it's been seven months and they still haven't allowed me to close my account out. Worst mortgage Co ever
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Review
#1562714 Review #1562714 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar review: Finally paid my loan. Happy

Was able to make an online payment very happy and I’m not late no late charges happy camper
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Review
#1560298 Review #1560298 is a subjective opinion of poster.

My loan was sold to Cenlar and we were going to do a recast. They sent me an email that gave directions for info they needed and gave a place to click and send it to them. When I called after a two

period they said they had no record of getting the .com info. They said to resend it and that was all they could do for me. What a shoddy way to do business just claim that there is not record of us sending them anything and hang up with no other recourse. I resent it twice and they still have nothing. My due date for payment is this week and I am wondering if I am in the black hole of lenders and getting deeper.
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Review
#1558817 Review #1558817 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$800
Preferred solution
Let the company propose a solution
1.0
Details
My mortgage was sold to a new company, CENLAR. sent 2nd payment they claim they never got it, I provided proof of timely payment from my bank. No good! So, they said send a 2nd time and when they get it they will reverse late fees. I stopped payment from my bank, and...
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Review
#1543380 Review #1543380 is a subjective opinion of poster.
Service
Cenlar Mortgage
Cons
  • Everything they did and said
Reason of review
Problems with payment
Loss
$10000
Preferred solution
refund late fee, write letters to TransUnion & Equifax, payment was not late. Send me a copy of letter.
1.0
Details
I have only been a customer of their since April 1 this year due to my loan being transferred from my original mortgage company of 11 yrs. They failed to take a payment on 4/1 and didn't take a payment until 4/18 when the next payment was due 4/15. When I called they...
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1 comment
Anonymous
#1784351

I tried to deal with Cenlar after years with Citibank. I called Cenlar before my Bar-Mitzvah and am now collecting social security and am stll waiting. What ahell of a way to do business!!!!

Review
#1543223 Review #1543223 is a subjective opinion of poster.
Service
Cenlar Mortgage
Reason of review
Problems with payment
Loss
$678
Preferred solution
Full refund

Cenlar sucks!!

1.0
Details
My loan got transferred from Citi Bank to Cenlar. I get a new invoice from them with an additional charge for "Hazard Insurance" of $1471 per year. This translates to $122 per month. Note: I have very good home owners insurance and this additional ins on the loan "required by the lender" is not necessary. My understanding is that the terms of your loan cannot be changed from one lender to another. What Cenlar has done to me is illegal! I'm going to refinance as I don't have the time/energy/$$ to fight them any further.
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Review
#1540104 Review #1540104 is a subjective opinion of poster.
Service
Cenlar Mortgage
Reason of review
Additional unnecessary and Illegal fees
Loss
$1471
Preferred solution
Remove the cost of hazard insurance
Tags
  • unethical disreputable
  • refinancing