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I called Cellar today expecting to be greatly disappointed and stressed. Our mortgage is being serviced by Cenlar, a recent turnover, so I did not #1 know that the mortgage was turned over, and #2 I did not have phone numbers. I felt very stressed after a situation on...
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#1338048
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Cenlar - Damages

They play nothing but games. *** this company
1.0
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Billing Practices
Customer service
Diversity of Products or Services
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#1322556
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I recently refinanced my home in May. I was due an escrow refund check from Cenlar which I received early July. I just went to deposit it in to my bank and the ATM said the check had already been cashed. Conveniently Cenlar doesn't have phone support on the weekend to...
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Anonymous
TiredOf Incompetence

We have been trying to get our escrow refund returned to us since we sold our property on 11/22/2017. We have called/emailed Cenlar numerous times since then asking for our re...

1.6
I didn't like
  • Customer service was horrible
  • Customer service never available
#1309615
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We too are having a number of issues removing the PMI. Our process began over a year ago. We have been given a number of contradictory emails (because speaking to a human in this process is apparently forbidden). When we do send the requested information in we haven’t...
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#1306297
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Had an 80ft Cedar Tree fall on our home January 18 2017, this was an insurance claim. Cenlar claims department was the worst company to deal with. Every time I would call in no one knew what they were doing or how to do their job. It would take several months to...
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I didn't like
  • Every person that answered the phone had a different answer
  • Claims department held on to our money for too long
  • Claims managers never returned phone calls
#1304893
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A lady named Renessa in NJ customer service was the worst customer service Rep I have ever encountered. Every answer was "NO". Every question I had was responded to with an apathetic sigh, like I was truly bothering her. She put me on hold 4 times during the...
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#1295581
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Cenlar - E-payment

Did not process loan pymt.
#1294861
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Had our account go into the negative by over $5000!!! Cuz they did not acess wht we shouldve had pulled for escrow originally! ($70!—niave we didnt have a clue and frankly thts not our job to figure out!). Anyways we got the funds to get it out of negative which was a...
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Anonymous
Alice

The reason that they so not assess correctly is because the county tax assesor and the insurance companies do not have the total to be pain until the bill is released. This ca...

1.9
#1288833
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I registered a month ago. This month when I tried to log in, ibut could not get in. I got an error message: "Have you re-registered your account yet? If this is your first time logging into our new website, you must re-register your account by clicking the “Register...
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#1283814
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I payed off my loan with Cenlar and they promessed to send me information to have my deed release and when you pull county records it is still listing loan as not payed off and lender still in place. This is poor business practice and upsetting. I have called and sent...
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#1282597
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