Cenlar
Reviews and Complaints
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Verified ReviewerUnclaimed property
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncompetency and lack of communications
Preferred solution: Reverse all late charges and interest. Rescind foreclosure
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Paid in full and closed HELOC, 2 years later still will not release the lien.
Company fixed the issue and I have been provided with apology. I had to use an attorney, but it is resolved. Please see my more detailed comment!Thanks,.
For almost 2 years I have been unable to get them to release the lien. They show it is closed and $0 balance (never late, always paid more than required). I have called, emailed, faxed and written them. SSFCU says I have to deal with Cenlar and Cenlar has done nothing!
Yes, I even have a letter from SSFCU/Cenlar saying they are fully paid and the HELOC is closed. I have reported them for RESPA violations, and I am now being forced to engage with an attorney. They even told me they will not provide me with a copy of the release, they will only provide that to the county (it is a public record, and I actually have a legal right to the release copy).
Till this is resolved my property is literally held hostage. I did what I was supposed to do and they refuse to do their part.
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid Cenlar if possible.
Need to make mortgage payment
Preferred solution: Let the company propose a solution
Where’s my check?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkComplaint about your non-cooperation to the closing my new mortgage
Escrow Account Calculated Incorrectly
User's recommendation: Do NOT get a mortgage from Citibank if it will use Cenlar.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Trenton, New JerseyModification
Can't make my payment online
Preferred solution: Why are they forcing a password change? Why can't their website recognize my password.
Personal reason
Preferred solution: Change my social Security number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount Paid
- Unprofessional behavior
- Lied to over and over again
Preferred solution: Full refund
User's recommendation: Please use another company
Unable to get service
User's recommendation: I feel sorry for you your mortgage is being serviced by Cenlar
Escrow payment
- Most customer agents were professional
- Everyone was pleasant on phone when i could reach someone
Preferred solution: Payment process
User's recommendation: Wait for funds to be withdrawn from the bank.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbus, OhioEscrow refund
- Unprofessional behavior
- Totally incompetent
- Every person that answered the phone had a different answer
Preferred solution: Full refund
User's recommendation: Don’t go with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUrgent follow up request on dispute and issues
- Hope you will be able to help me
- Loan servicer cenlar
- Unprofessional behavior
- Accounting systems
Preferred solution: I lost hours of sleep work and still my problem is not solved
User's recommendation: Stay away from Cenlar it’s not reliable
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