Contact Cenlar Customer Service
How to Reach a Person at Cenlar
Verified Contact Information
Toll-Free Number:
-
1-800-223-6527
Legal:
-
1-609-883-3900Privacy Inquiries
Cenlar Email:
General Info
Cenlar Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Cenlar Phone Number
1 (800) 223-6527
Average Hold Time
From 3 to 5 minutes
Average Calls duration
4 minutes
Most Popular Cenlar Email Address
webmaster@cenlar.com
Cenlar Live Agent Availability
73% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
Call Volume by Day
View full overview ›
Cenlar Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Cenlar Phone Number | 1 (800) 223-6527 |
| Average Hold Time | From 3 to 5 minutes |
| Average Calls duration | 4 minutes |
| Most Popular Cenlar Email Address | webmaster@cenlar.com |
| Cenlar Live Agent Availability | 73% of callers successfully reach a real person |
| Issue Resolution Rate | Low (17% reported full resolution) |
| Cenlar Customer Service Rating | 3.5 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 85% phone, 15% email |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
| Customer Effort Score | Low Effort |
| Prepare before the call to Cenlar | First and last name, social security number or address or zip code |
Call Volume by Day
Contact Information
Cenlar Website:
Cenlar Help Center:
Corporate Office Address:
Cenlar FSB
7 Graphics Drive
Ewing,
New Jersey
08628
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 6:00pm
Saturday: 8:00am - 12:00pm
Other Location:
425 Phillips Blvd
Ewing, NJ 08618
Summary of Cenlar Customer Service Calls
745
TOTAL
CALLS
CALLS
03:52
AVG CALL
DURATION
DURATION
17%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Cenlar?
Payments and Charges Question:
- “Payment”
- “Payment status”
- “Need 2017 interest paid through payoff”
Product/ Service Question:
- “My wife passed12/27/2024 Need to establish my son as new owner of this mortage loan on the loan”
- “My loan with your company was paid off approximately 3 1/2 four years ago and I have never received any paperwork to that effect. and never received any paperwork to that effect.”
- “Insurance”
Request for Information Question:
- “I would like to speak with someone to make a payment”
- “Questions about loan”
- “Question about a call”
Account Question:
- “Escrow balance”
- “Cannot log in was supposed to get call back today”
- “Please send me a my email my bill”
Employment Question:
- “Did you receive my payoff?”
- “Mortgage payoff”
- “Payoff”
Staff Question:
- “Speak to customer service”
Shipping and Delivery Question:
- “I need my tax papers. I have not received it and I'm trying to print it. It does not open up.”
- “I ordered my tax papers to be mailed to me on March 13 and I have not received them yet. I need to talk to somebody.”
- “Didn't get 1098”
Return/ Replace Question:
- “Return a call”
- “Change auto withdraw account”
Refund Question:
- “Reissue refund check of a decease person”
- “Refund check”
- “Tax refund”
Website/ Application Question:
- “You website won’t let me make a payment”
- “Website”
- “Reissue of misapplication check”
Other Question:
- “Pay mortgage 9132 Pershing Ave Orangevale California 95663”
- “Mortgage”
- “Quiero saber porque me estan cobrando un recargo si todavia n toca el pago”
Compare Cenlar Customer Service To
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Cenlar