Contact Information

Cenlar Phone Numbers

Toll-Free Number:

  • (800) 223-6527

Customer Service:

  • (800) 223-6527

Loan Servicing:

  • (888) 782-7378
  • (609) 883-3900
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Corporate Office Address:

Cenlar FSB
425 Phillips Boulevard
Ewing, New Jersey 08618
United States

Other Info:

webmaster@cenlar.com

Help in Social Networks:

Summary of Cenlar Customer Service Calls

203 TOTAL
CALLS
72% SUCCESSFUL
CONNECTIONS
03:47 AVG CALL
DURATION
26% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Cenlar to Ask about:

Payments and Charges Question:

  • “Payment sent in error”
  • “Payment”
  • “Need mailing address to mail in payment”

Product/ Service Question:

  • “Loan info”
  • “Loan”
  • “Paying loan”

Account Question:

  • “Reset password but cannot access account” , Review # 1520311
  • “Acct paid off and change of address”
  • “Help to create an account”

Request for Information Question:

  • “To check if my payment was received”
  • “Mortgage questions”
  • “About a home”

Employment Question:

  • “Pay off”
  • “Need pay off of my mortgage loan”

Website/ Application Question:

  • “You website won’t let me make a payment”
  • “Website”
  • “Reissue of misapplication check”

Return/ Replace Question:

  • “Change auto withdraw account”

Refund Question:

  • “Tax refund”

Other Question:

  • “Auto pay”
  • “Don't understand this Letter I received”
  • “Refinance”

Cenlar Rating Stats

1.3 out of 5 stars
based on 170 reviews
See all 497 reviews

Rating trend

About

Cenlar Terms of Service
To read more: https://www.cenlar.com/terms-of-use/
Cenlar Privacy Policy
To read more: https://www.cenlar.com/privacy-policy/
Top Cenlar Services

Mortgage, Loan, Customer Care

Top Cenlar Products

Website, Account

Cenlar Pros and Cons

Pros: Good interest rates

Cons: Gave 1 star because no zero option, Customer service, Run around and lack of professionalism, Poor quality, Completely useless

Summary

Cenlar is an American financial services company. The company was founded in 1968. Cenlar is a subservicing company and wholesale bank. The company specializes in loan administration and reporting; originating, processing and servicing of loans and other products and services of financial nature. Cenlar focuses on subservicing. The company provides Private Label subservicing and much more. Cenlar is one of the leading companies in the market, it services all U.S. states. Cenlar services residential home portfolios and offers home equity loans, residential loans, auto loans, student loans and many other kinds of loans.

Cenlar reviews and complaints

Cenlar is ranked 178 out of 1293 in Loans and Mortgages category

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Cenlar Stats

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Number of Calls

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