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Contact Cenlar Customer Service

Cenlar Phone Numbers and Emails

Toll-Free Number:

  • (800) 223-6527
Call customer service

Legal:

  • (609) 883-3900
    Privacy Inquiries

Cenlar Email:

General Info
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How to Contact Cenlar Customer Service?

Most Popular Number:

(800) 223-6527
Total calls: 569 Issues resolved: 38 Last call: Jun 9, 2025
author avatar
PissedConsumer Reporter

For assistance or inquiries, you can contact Cenlar by dialing their phone number, 1-800-223-6527. Similarly, the Cenlar mortgage phone number is 1-609-883-3900 if you have legal matters or privacy inquiries. These contact numbers facilitate communication with Cenlar to address your mortgage-related questions or legal inquiries during the Cenlar hours. The provided phone numbers serve as points of contact for individuals seeking assistance or information from Cenlar, whether it's regarding their mortgage or legal concerns.

Cenlar Mortgage company welcomes you to reach out and engage with their dedicated team during their extensive business hours. They operate from 8 AM to 6 PM, Monday to Friday. On Saturdays, the Cenlar customer service hours extend from 8 in the morning to noon. This highlights the importance of accommodating customers' needs on the weekends.

Another method to speak to the support team is to visit the Google Play Store or Apple App Store and download it. Open the Cenlar app on your Android or iOS device and connect to the service. The issues you can resolve by connecting to Cenlar Mortgage Company via the app are loan requests, eligibility questions, repayment options, overcharges, extensions, and more.

For the convenience of customers, contact Cenlar at 7 Graphics Drive, Ewing, New Jersey 08628, United States. This Cenlar address is the company's corporate office and is a hub for any inquiries, feedback, or necessary documentation. Cenlar's team is prepared to address your need for assistance promptly and effectively. Whether you have questions regarding your account or require assistance, contacting this Cenlar address ensures a professional handling of your concerns and efficient interaction.

Cenlar Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Cenlar Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    85% phone 15% email
  • The best phone number to call Cenlar is 8002236527. 85% of consumers used this number to address their issues and concerns.

  • The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Cenlar may ask you for the following information to identify you as a customer: first and last name, social security number or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

Cenlar Website:

Cenlar Help Center:

Corporate Office Address:

Cenlar FSB
7 Graphics Drive
Ewing, New Jersey 08628
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 6:00pm

Saturday: 8:00am - 12:00pm


Other Location:

425 Phillips Blvd

Ewing, NJ 08618

More contact details

Cenlar Customer Service Reviews

1.3 / 5
Bad
Roshni Qtn
Good.........

good!I had an issue which was resolved with a great repersentive, and now i just await my results. Thanks

Margueritte Hvl
Costumer service was understanding.

I paid on time however after 4 days I realize that the money was still in my account I started finding out why that.s where I realize the mortgage money did not go through.

How Good is Cenlar's Customer Service?

Romano Qug
Romano Qug
Feels Disappointed | Aug 21, 2024

I am expecting a phone call from a human

Read full quote
Islah Vvg
Islah Vvg
Feels Disappointed | Mar 27, 2024

I didn’t get any service. I need some historical data. I am frustrated that no actual speaking person is available to ask a question of and automated system only lead you into a tail chasing frenzy!

Read full quote
Adlee Smf
Adlee Smf
Feels Satisfied | Nov 10, 2023

Very helpful

Read full quote
Nyaira Wml
Nyaira Wml
Feels Disappointed | Oct 12, 2023

Not happy. Asked for my loan documents from1/2020 to present and was told the only way I could receive them was via fax

Read full quote

Summary of Cenlar Customer Service Calls

721 TOTAL
CALLS
03:56 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Cenlar?

Payments and Charges Question:

  • “Payment”
  • “Need to make mortgage payment”
  • “To get my interest payments from 2/1/21-6/1/22”

Product/ Service Question:

  • “Insurance notification”
  • “Interest 1098. I DO NOT HAVE MY LOAN NUMBER”
  • “To apply for a loan”

Request for Information Question:

  • “Need to talk to customer service”
  • “Question about escrow check”
  • “Venkat sent a email saying they want to talk to me regarding one of the 3 accounts”

Account Question:

  • “Please send me a my email my bill”
  • “Mortgage login”
  • “Need previous years tax statement on a closed account”

Employment Question:

  • “Did you receive my payoff?”
  • “Mortgage payoff”
  • “Payoff”

Staff Question:

  • “Speak to customer service”

Shipping and Delivery Question:

  • “I need my tax papers. I have not received it and I'm trying to print it. It does not open up.”
  • “I ordered my tax papers to be mailed to me on March 13 and I have not received them yet. I need to talk to somebody.”
  • “Didn't get 1098”

Return/ Replace Question:

  • “Return a call”
  • “Change auto withdraw account”

Refund Question:

  • “Reissue refund check of a decease person”
  • “Refund check”
  • “Tax refund”

Website/ Application Question:

  • “You website won’t let me make a payment”
  • “Website”
  • “Reissue of misapplication check”

Other Question:

  • “Reconveyance”
  • “Taxes”
  • “To get another check in my name”

Compare Cenlar Customer Service To

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