My mortgage was sold by Citi Mortgage to Cenlar Mortgage and my nightmare started. It is IMPOSSIBLE to get someone in customer service, and when you do - if you have 3 hours to be waiting for someone to pick up the phone - the representative asks you to hold and NO ONE COMES BACK!
I don't even know what my new mortgage payment is with them.
I KNOW NOTHING and no one is there to assists. Will my mortgage go into to foreclosure?
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.