I called because my loan was not showing the balance I had in my books. Had to call my mortgage bank.
They said they didn't have anything, I needed to call my checking account bank. They told me that the payment was sent to Cenlar 1/4/2016. It is now 1/27/2016. The agent at Cenlar found the payment, said it ws pending, had no clue why, has requested that it be overnighted to the mortgage bank.
Meanwhile, I have lost a lot of money in additional interest and interest on a principal amount that I had paid but had not shown up on my mortgage. I asked Cenlar, why did the payment sit for 23 days? The agent did not know, said had no way to find out, I would need to talk with a supervisor. I have now been on hold for almost 30 minutes.
Don't do business with a bank that sells its loans and goes through this company. Do your homework.
Product or Service Mentioned: Cenlar Mortgage.
Reason of review: Problems with payment.