Denver, Colorado

I got behind on my mortgage and in order to catch the payments up I entered into a "repayment" plan which was $1200 more than my mortgage payment. For some reason, the repayment plan was cancelled AFTER I sent in the last payment which evidently caused the geniuses at Cenlar to think that I was making a partial payment.

This resulted in them sending me a check for the "partial payment" which I obviously deposited and then sent back to Cenlar. It literally took two days, over 2 hours and several different representative to straighten this out.

If you have the misfortune of having Cenlar end up with your loan do anything and everything you can to get it transferred to another company. I seriously don't know how they stay in business.

Reason of review: Problems with payment.

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