Austin, Texas
1 comment

This company is horrible. Just Google "loanadministration.com complaints" and see what you find.

We all have our stories. My escrow had a shortage. Fine; I paid the difference. My account shows that I paid the difference, yet I can't get my new payment adjusted down to the correct amount.

I've called multiple times. So many time, that I have the phone tree memorized. I have the questions they ask memorized. It's comical.

Each time is the same, "oh, let me put that request in for you." It should be updated in 24 hours. Wait, 24 hours, and nothing has been updated. Call back. New agent.

I don't see a request made... WTF? What a joke.

PLEASE sell my account to someone else. PLEASE!

Product or Service Mentioned: Cenlar Loan.

Reason of review: Poor customer service.

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Anonymous
#1089435

I keep getting this issue on a payment i made. I contracted an attorney today.

In Massachusetts the law is pretty clear! I hope the same for your sake good luc. this place is a joke. Im out of this loan asap!

I cant believe they are still open. i may even consider a lawsuit against the bank who sold them my loan at this point.

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