Rock Island, Illinois
Not resolved
0 comments

The website itself looks like it hasn't been touched since the early 90's, but at least for awhile it would function. One day I logged in to make a payment with the same username and password I have used since day one and was told I was locked out.

I made one attempt--it says right on the website that you should have at least three attempts (and I am 100% sure I entered the right info). Anyway, the only contact information that is offered is an email address. I have emailed them four times in two weeks asking for assistance and have no response. I had also emailed them four times asking for tax paperwork since it was never sent, but also never got a response.

I guess they don't want their money--or they are waiting for the chance to claim that I have missed a payment.

What a joke. Pray that your loan never gets sold to these people!

Product or Service Mentioned: Cenlar Loan.

Reason of review: Problems with payment.

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