Every time you call customer service Cenlar is experiencing extremely large call volume which means you can expect to wait at least 30 minutes on hold. Once you get to speak to a so called customer service representative they are completely useless.
I have been making additional principal payments on my mortgage each month and each month Cenlar applies it to next's month's payment instead of principal as I requested. I have to call them every month and spend 30 to 45 minutes on the phone with one of their *** to get the payment reapplied.
Thinking seriously about refinancing with another mortgage company just so I don't have to deal with the fools at Cenlar any longer.
Product or Service Mentioned: Cenlar Mortgage.
Reason of review: Poor customer service.