Louisville, Kentucky
Not resolved
1 comment

Cenlar sent my annual insurance payment to the wrong company. I am 4 months in to this and they will NOT call me back.

I am trying to waive my escrow and manage it myself, but they won't let me out of escrow because of the shortage, caused by them sending my insurance money to the wrong place. Really ?

Cenlar sent my annual insurance payment to the wrong company. I am 4 months in to this and they will NOT call me back.

I am trying to waive my escrow and manage it myself, but they won't let me out of escrow because of the shortage, caused by them sending my insurance money to the wrong place. Really ?

Product or Service Mentioned: Cenlar Mortgage.

Reason of review: Poor customer service.

Monetary Loss: $100000.

Preferred solution: waive my escrow, refund what you owe me.

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Anonymous
#1168563

What a mess!!!! Please call me lets see if we can get this situation resolved

360-801-8025

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