Since my mortgage was sold to this company our perfect payment history has been destroyed. Despite the fact this company is supposed to debit (automatic withdraw) my account every month, late fees and bad check fees are mounting, I don't even write checks.
These fees are not mounting because delinqency on our part but due to their determination to debit our account on the wrong day, or not applying payments when they should have been applied. My payments are due on the 1st of every month. In spite of my efforts to pay my mortgage before time by phone and automatic bank debiting, my payment was finally debited from my account today 7/23/2015.
I have been going through this for the past 3 months. Someone please help before it's too late.
Disabled Vet from N.C.
Product or Service Mentioned: Cenlar Mortgage.
Reason of review: Problems with payment.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.