Menlo Park, California
1 comment

I was with TB&W. I got notified late about the change in companies, now I keep getting money back from my insurance companies because I found out that Cenlar paid them without notifying me and now everything is messed up.

I have been sending extra every month on my mortage, now I don't know if it is going to the principle or being used to pay the insurance payment that has been tacked on.

I have always paid my own taxes and insurance, now I don't know what my account looks like. I don't think Cenlar cares about their customers.

Product or Service Mentioned: Cenlar Mortgage.

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I have the EXACT same problem, except the insurance co. never sent me money back.

I found out after we tried to refinance and the new company told me I had an escrow account to take care of. Of course CENLAR didn't help in time and so we had to pay them for paying our insurance which nobody asked them to do. They said we would be getting our money back after 30 days.

Well, we got a check today...too bad it's only for half the amount! Should I get a lawyer?!!

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