they are very slow to respond and each time you call reps are not knowledgeable enough to guide you through. I was trying to create an impound account where I needed to send in some paper-work they requested.
but it took them 3 months to respond on each paper. when I contacted them they were unaware of my account and asking for the same paper-work I already sent in 3 months ago. After another 3 months they also asked me to deposit money, which was changed later via a notification 2 months later.
finally I gave up because my insurance and taxes were due by then. I wish I did not have Cenlar as my mortgage company.
Product or Service Mentioned: Cenlar Mortgage.