Ocracoke, North Carolina
Not resolved

Cenlar has been the services of my mortgage for almost a year. I can't get these folks to timely pay my property insurance from my escrow.

I have had cancellation notices for my homeowner's and wind and hail policies because of their actions. They are "less than honest" and have made every excuse... we don't have the bills, its processed, its not processed...Good job leaving a beach property without insurance during hurricane season. My carriers have faxed all of the requested information.

I have personally faxed all of the requested information. Their first level customer service call center is a joke and even escalation of complaints to a manager or supervisor hasn't been much better. Oh, and you can't talk with the insurance department directly unless you have a claim.

Oh, there will be a claim alright. PAY MY BILLS

Product or Service Mentioned: Cenlar Customer Care.

Reason of review: Poor customer service.

Cenlar Cons: Improper mortgage servicing.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Cenlar Reviews

  1. 140 reviews
  2. 21 reviews
  3. 4 reviews
  4. 2 reviews
  5. 3 reviews
Cenlar reviews