Cenlar has been the services of my mortgage for almost a year. I can't get these folks to timely pay my property insurance from my escrow.
I have had cancellation notices for my homeowner's and wind and hail policies because of their actions. They are "less than honest" and have made every excuse... we don't have the bills, its processed, its not processed...Good job leaving a beach property without insurance during hurricane season. My carriers have faxed all of the requested information.
I have personally faxed all of the requested information. Their first level customer service call center is a joke and even escalation of complaints to a manager or supervisor hasn't been much better. Oh, and you can't talk with the insurance department directly unless you have a claim.
Oh, there will be a claim alright. PAY MY BILLS
Product or Service Mentioned: Cenlar Customer Care.
Reason of review: Poor customer service.
Cenlar Cons: Improper mortgage servicing.