I guess my old mortgage company filed bankruptcy and Cenlar took over control of my mortgage. They send me this letter say they will be servicing my mortgage and if I have any question either call my old company or them.
I try calling the number they provide for them and it does not work. I try calling my old company with the number they provided and it does not work. I try my old company with the numbers I have used in the past and they don't work. Now I'm getting worried.
I look Cenlar up in the web to get a different number. I call and get a help desk in India. They start asking me all these personnel question (for security reason - Ya right). About half way through I tell her that is enough with the question.
I want to know if they are for real. So she gives me the history of Cenlar (which is different than what I find on the web). Then I ask her about the switch. She gives me the same line which is in the letter they sent.
I then ask why the phone numbers THEY provided do not work. OH it takes time is her answer. OK you're supposed company is now control a major part of my life (home mortgage) and you don't have your stuff together?
I sure hope this works out. I guess I need to start looking at re-financing.
Product or Service Mentioned: Cenlar Mortgage.
Monetary Loss: $120.