In March 2015 loan was transferred to CENLAR. Unable to make payment due to no account.
When letter was finally received mailed payment, never received according to them. Mailed another payment. Now 1 month according to them 1 month behind. Filed for loan modification in April, still do not have modified.
They send me a letter every 2or 3 weeks wanting different types of verification, bank statements, social security proof, hardship letter, etc. This has been going on since April. I have fallen behind in payments due to the hardship, they offered to help. Nothing.
Now they are threatening foreclosure. I have called them twice a month since April to get this straightened out.
But to no avail. I feel lied to and mislead.
Product or Service Mentioned: Cenlar Loan Modification.
Reason of review: Poor customer service.