Rising Sun, Indiana
Not resolved
1 comment

WE HAD A FIRE APRIL 9 A TOTAL LOSS. INSURANCE COMPANY PAID THE MONEY TO OUR MORTGAGE COMPANY CENLAR.

CENTRAL LOAN ADMINISTRATION AND REPORTING.FROM THE VERY BEGINNING WE HAD TROUBLE GETTING OUR MONEY. WE STARTED BUILDING WITH OUR MONEY WE HAD AND USED OUR MONEY WE GOT FROM INSURANCE THEY PAID US FOR THE INSIDE OF OUR HOME.WHEN YOU CALL YOU NEVER GET TO TALK TO SOMEONE THAT CAN HELP YOU THEY JUST TELL YOU THEY WILL GET BACK TO YOU IN THE NEXT 48 HOURS. WHEN THEY FINALLY GET BACK TO YOU IT TAKES SOMETIMES A MONTH BEFORE YOU GET A LITTLE MORE MONEY THAT IS SPENT IN NO TIME. WE WENT WITH A CAMPER SO WE COULD STAY ON OUR LAND.

WE HAVE BEEN HERE TWO EXTRA MONTHS BECAUSE OF THE MORTGAGE COMPANY.

NOW WE ARE GETTING DOWN TO THE LAST AMOUNT AND THEY ARE TELLING US WE CANNOT GET IT UNTIL THE HOUSE IS TOTALLY FINISHED DOWN TO THE YARD WORK.I WOULD RUN NOT WALK AWAY FROM THIS COMPANY. IT IS HARD WHEN YOU LOSS ALL YOU HAVE YOU JUST DONT REALIZE UNTIL UNTIL IT HAPPENS TO YOU .

Product or Service Mentioned: Cenlar Customer Care.

Reason of review: Poor customer service.

Cenlar Cons: Are not helping at all.

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Anonymous
#1251157

I had water damage to my home and they have been holding 7000 of mine for months after work was completed and verified by them. Thinking about taking them to small Claims court.

I have noticed a pattern with them . They have to be punished for the incompetence and undo extra stress they cause.

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