Cenlar - Ms. Ruiz

185 of 323 Cenlar reviews

Have a loan with BCU, could not make 2 month payment.The bank (so I thought) started the modification process.

While submitting the required documents started to receive letters from an attorney asking to pay the debt. Talked to the lawyer about the modification process. Letters stopped but when I was supposed to receive the package with the final modification documents, the bank sent it to my physical address (which I always said to them has no delivery route established by the USPS). Know this when 3 months after I received a call from the bank notifying that due to the lack of signature on the documents they deny the modification.

I asked for an explanation, the keep saying that they deliver those papers to the physical address but I can start another modification process. While starting this 2nd process received a letter again from the bank lawyer asking for the payment of the debt (which not reflect the payments I continue making), wrote a QWR to the bank lawyer, and shortly after received a foreclosure notification. A while after received another letter from the bank asking to pay the debt, and also wrote a QWR. Still waiting for they response (more than 4 months have passed).

Still battling in court that what they say I owe is not the real amount, they have to credit all the payments I've been making after the 2 I skipped and asked for the Fair Debt Collection Act provisions.

Now waiting for the court.THIS IS A NIGHTMARE!!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Product or service
Home Loan Modification
Review category
Loans and Mortgages
review #383862 by
Had an experience with Cenlar? Submit review ›
Helpful? 2 Yes 2 0 No 0
Had the same issue 2 Yes 2
185 of 323 Cenlar reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Cenlar. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Cenlar.
Filing a new complaint about
×