I was trying to gain access to my Cenlar mortgage account and have been bounced all over and came upon this site. Have had the same problems--sudden surge in monthly mortgage payment, calls to India, finally transferred to someone in US named "Cindy" no last name who promised me a full explanation that she was "mailing right now".
Two months ago--I guess the mail is slow. She did give me # to call: 609-883-3900.
Will be speaking to lawyer soon. Any information that I think is helpful I will pass along to anyone who wants to know.
Product or Service Mentioned: Cenlar Mortgage.