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Contacted re: We want to be responsible for our Tax's & Insurance

were told to write. never heard from them called and were told a letter was in the mail. Letter dated November 15th 2017 says for waiver of escrow your Loan to Value must be 90% or less, presently your loan L/V is 148.4% Please re submit once stipulation is met .Had an appraisal done on 2/11/18

came back at $775,000 Loan balance is $515,000 faxed the Appraisal to them on 2/26/18 heard nothing called them were told they never recieved it

Faxed again 3/30/18 requested confirmation of fax heard nothing called them was told they had not recieved it there was a letter in the mail received letter dated March 26th 2018 which was a copy of the same letter we received November15th 2017. Called them was told they never received appraisal and to re send.

our Loan # is 0050878073 we pay our Mortgage to Loan Administration on line and have never been late we have a credit score in the mid 800's we are certainly responsible enough to pay our own Tax's & insurance.

Product or Service Mentioned: Cenlar Loan.

Reason of review: Poor customer service.

Monetary Loss: $700.

Preferred solution: Let the company propose a solution.

I didn't like: Totally p off.

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