I am a customer of UCCU in Portland and have had the worst time trying to get my escrow money back from Cenlar after a refinancing of my mortgage. I am going to contact Unitus and tell them to find a new company.
It took 3 months, 6 phone calls by me, talking to the supervisor... to get the check sent overnight. That was a joke too as he told me on a Tuesday that it would be here Thursday and it is now Monday and has not arrived yet. They were always helpful on the phone and polite but that was where the work ended.
How long does it take to cut a check and mail it? The first 2 times I asked for it, it never got done.
Not quite sure why banks, credit unions would use a company as inefficient as this.
Product or Service Mentioned: Cenlar Mortgage.
Monetary Loss: $2100.