Soquel, California
Not resolved

According to Cenlar's information through the website AND my documentation, my loan matures in 2019. It is a 30 year loan. Cenlar insists I need to pay through 2029 (40 years) and will not release any paperwork showing a refinance of this mortgage. I have sent repeated requests for documentation (certified, return receipt, etc.) I get NOTHING back. I am always disconnected when I call. First, I'm put on hold and then the call mysteriously drops.

It has just happened again after being on hold for 15 minutes.

I get nowhere using the website either. Their responses have nothing to do with my question. Always.

Of course I'm frustrated and feel my only option is to hire an attorney.

Product or Service Mentioned: Cenlar Loan.

Reason of review: No RESPONSE.

Preferred solution: Respond to my repeated requests for all loan documentation.

Cenlar Cons: Waiting for phone calls that never come, No resolve, Escrow acct fraud, Lack of response from website or phone.

  • loan and mortgage company
  • Cenlar Escrow Fraud
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