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7 comments
So here is the details. I called them because I had not received my new mortgage number. I was told no problem no account coming over would be charged late fees this month due to the transition. well I did get my account number from Citibank and went in a created my...
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ScarceGiantPandaBear523
#1692875

Cenlar reps will just flat out LIE to you. They will tell you your new account will be a certain amount then they will charge you 200.00 more...They LIED to us 3 times about t...

Author
Reason of review
Problems with payment
Review #1405168 is a subjective opinion of poster.
0 comments

Cenlar - Worst mortgage experience of my life

1.0
Details
Would never sign up for this *** company. Very bad and rude people
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Author
Reason of review
Problems with payment
Review #1585395 is a subjective opinion of poster.
0 comments

Cenlar - Horrific customer service

I needed to make a check to them, all I wanted to know if who to make the check payable to. Their representative kept sending me these huge wall of text instead of answering my simple question, clearly was not even reading what I was typing. Each time they took 3 entire business day to respond. It should be illegal to be that bad.
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Author
Service
Reason of review
Poor customer service
Review #1584651 is a subjective opinion of poster.
0 comments

CENLAR la peor compañía de hipotecas

1.0
Details
CENLAR La peor compañía de hipotecas. Pésima experiencia con el servicio, ningún tipo de ayuda para resolver los problemas, solo dan vueltas a lo mismo. Cobros fuera de tiempo. Sistema web un desastre. Estados de cuenta con cifras falsas.
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Author
Review #1581434 is a subjective opinion of poster.
0 comments

Cenlar - Undefined charges?

1.7
Details
Cenlar bought my mortgage from Citi and has been charging me 75.00 in other fees.....they cannot tell me what they are for. They want me to write a letter to their president for the inquiry.....
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Author
Reason of review
Problems with payment
Loss
$450
Preferred solution
Let the company propose a solution
Review #1577543 is a subjective opinion of poster.
0 comments

Cenlar - Impossible to navigate site

1.0
Details
Impossible to navigate site. There was certainly no smooth transition from CitiMortgage to this site
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Author
Reason of review
Problems with payment
Review #1574127 is a subjective opinion of poster.
0 comments

Cenlar - Terrible and No Compassion

1.0
Details
During the time of my recent grievance, my mother passing away, I tried working with Cenlar to expedite transferring the mortgage and making the payments. Never, in doing business for over 40 years, have I dealt with a company that uses the postal service as a form of communication. They seriously need to update their system to use emails! Although their staff seems polite and courteous, there are one-celled animals that have more intelligence and compassion. I would strongly suggest that you find another company to do business professionally.
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Author
Reason of review
Poor customer service
Preferred solution
To get the mortgage taken care of and for them to accept the notorized document stating I'm the executor of the Trust via email
Tags
  • Different Answer Every Time
Review #1571176 is a subjective opinion of poster.
0 comments
This company is horrible. First, any time I have had to call, I never get to speak to someone that speaks English clearly. They don't understand me and I don't understand them. When my mortgage was transferred to CENLAR from CitiMortgage everything seems fine. Then it...
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Author
Review #1563267 is a subjective opinion of poster.
0 comments

Cenlar - Pay off mortgage

1.0
Details
Been trying to give them total payment in full, over 200k and it's been seven months and they still haven't allowed me to close my account out. Worst mortgage Co ever
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Author
Review #1562714 is a subjective opinion of poster.
0 comments

Cenlar - Finally paid my loan. Happy

Was able to make an online payment very happy and I’m not late no late charges happy camper
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Author
Review #1560298 is a subjective opinion of poster.
0 comments

My loan was sold to Cenlar and we were going to do a recast. They sent me an email that gave directions for info they needed and gave a place to click and send it to them. When I called after a two

period they said they had no record of getting the .com info. They said to resend it and that was all they could do for me. What a shoddy way to do business just claim that there is not record of us sending them anything and hang up with no other recourse. I resent it twice and they still have nothing. My due date for payment is this week and I am wondering if I am in the black hole of lenders and getting deeper.
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Author
Reason of review
Problem with delivery
Loss
$800
Preferred solution
Let the company propose a solution
Review #1558817 is a subjective opinion of poster.