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I second the fact that employees of Cenlar are losing the company alot of money. I have a lawyer negotiating a short sale for me for almost 9 months at this point. Repeatedly they come back saying they need the same paperwork over and over again. I have had a qualified...
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2.1
I didn't like
  • Run around and lack of professionalism
#1254758
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I am a real estate broker whom processes short sales,and have completed hundreds. Cenlar has been an absolute nightmare. Cenlar doesn't have anyone that can help you,no assigned file owner,no contact,no department phone numbers. This company has a goal to frustrate you...
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Anonymous
Nora R

I reported them to the attorney general. They have absolutely zero customer service. They misapplied my funds three times and I had to spend one month on the phone with them. ...

1.0
#1245386
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Cenlar - Refusing to change misreported payment
Cenlar - Refusing to change misreported payment
Cenlar - Refusing to change misreported payment
After responding no less than 10 times via USPS, e-mail, Fax and telephone, Cenlar will not change the status of a misreported payment in July of 2017. It has shown on my credit as 30 days late when it was paid prior to that windows. I have documented proof, have filed...
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1.8
I didn't like
  • Dishonesty from customer service supervisor
#1241004
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Contacted re: We want to be responsible for our Tax's & Insurance were told to write. never heard from them called and were told a letter was in the mail. Letter dated November 15th 2017 says for waiver of escrow your Loan to Value must be 90% or less, presently your...
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1.7
I didn't like
  • Totally p off
#1232496
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Cenlar - Shady

Called too many times to count.....
#1230184
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I have received 2 statements from cenlar today, dated 3-29 and 3-30, stating that 2 payments have been made. Another letter came stating that a check has been refused. I call.... the first guy tells me that no payment has been made, and will transfer me to their...
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#1230180
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Cenlar with security service fcu

Found out cenlar is partnered with security service federal credit union. My husband is trying to refiance our loan and the loan officer told us they mail their payments to cenlar. Hate cenlar. Waiting to see if we get approved. I doubt we will due to cutting off two years off our loan and cenlar losing money.
1.0
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Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1226598
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Where do i even begin!!! Similar story to Ashley....This Cenlar POS!! company bought our mortgage in 2016. Never paid our taxes for 2 years now we got a bill for over $5000. We received a bill from our tax collectors office in June 2017 we contacted them and no reply....
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1.0
I didn't like
  • Poor quality
#1215642
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Everytime I call (call basically once a year) they need approval from my spouse to give me authorization to speak to them. After I verfied everything they ask the same damm questions again to my spouse. Okay thats fine but i write the checks I send the payment and this...
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1.0
#1212353
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Cenlar Claims has been holding onto $18728.78 for over a year. The (A & I Restorations) company that did the repairs signed Cenlar's agreement to not put a lien on the house as long as they were paid in full. Last year Cenlar Claims , asked me if an air sample was...
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Anonymous
Edward Campbell

And I had the "air test" Cenlar asked for before they would release the funds to the contractor. The "air test" came back clean and now Cenlar wants me to call them to release...

1.0
I didn't like
  • Being cheated and lied to
  • Escrow fraud
  • Working style
#1211581
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