Cenlar
Cenlar Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.3 star rating from 152 customer reviews with only 33% likely to recommend. Consumers report pervasive customer service and reliability problems, frequent billing and escrow errors, delayed or missing refunds, and high perceived price levels.
Key Takeaways for Future Customers
- Read Cenlar reviews before accepting servicing and confirm who holds your loan.
- Keep detailed payment records and expect difficulties reaching live customer service.
- Monitor escrow, billing, and refunds closely and get account numbers ready when contacting them.
Negative Feedback / Risk Areas
- Frequent Cenlar customer complaints about misapplied payments, missing statements, and delayed refunds.
- Poor phone and online support, long hold times, and automated systems that prevent speaking to a person.
- Billing and escrow calculation errors that can lead to unexpected fees or foreclosure threats.
Positive Feedback
Some customers reported pleasant phone representatives and isolated issue resolutions, but positive experiences are uncommon.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.3 star rating from 152 customer reviews with only 33% likely to recommend. Consumers report pervasive customer service and reliability problems, frequent billing and escrow errors, delayed or missing refunds, and high perceived price levels.
Key Takeaways for Future Customers
- Read Cenlar reviews before accepting servicing and confirm who holds your loan.
- Keep detailed payment records and expect difficulties reaching live customer service.
- Monitor escrow, billing, and refunds closely and get account numbers ready when contacting them.
Negative Feedback / Risk Areas
- Frequent Cenlar customer complaints about misapplied payments, missing statements, and delayed refunds.
- Poor phone and online support, long hold times, and automated systems that prevent speaking to a person.
- Billing and escrow calculation errors that can lead to unexpected fees or foreclosure threats.
Positive Feedback
Some customers reported pleasant phone representatives and isolated issue resolutions, but positive experiences are uncommon.
Media from reviews
New York, New York
My name is Estlinta Charles Asking for...
My name is Estlinta Charles
Asking for Satisfaction letter from 4/2020
Thank you for everything. I need it soon as possible
Phoenix, Arizona
CAN NOT Contact customer service to speak with a real person; website not accepting my info
Cannot contact customer service. unable to speak with any person. Website not accepting my information
Kerrville, Texas
Have a mortgage with them
- - Statements were monthly at first, but late.
- - Checks were mailed by the 15th and past due.
- - Now I use the Credit Union for payments and statements.
it's been 5 years now, at 1st they sent out monthly billing statements, but always seemed to process them late, send the check on the 15th of the month before the 10th due date they never got the payment on the account until after the due date. Then they quit sending statements or yearend documents, now I take my payments to the Credit Union now and also go there to get my yearend statements. How there has not been a class action lawsuit against them is beyond me.
User's recommendation: do not get a mortgage with Cenlar, they want you to fail
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThere is somebody very very intelligent at the company who has designed a system that maximizes the amount of people that lose their homes and makes the company appear to be benevolent.
- - Cenlar seeks $890K payoff on an $850K loan, citing a $95K second.
- - Escrowed ~$300K insurance funds not released.
- - Difficult to reach for resolution.
They are still jerking me around. But they have amended the amount due after I caught a huge accounting error. I do want to do the interview.
First, Cenlar is foreclosing on my house and asking for more money than what is owed.
My original loan taken out 9 years ago was for $850k. Now, however, Cenlar is demanding $890K for the payoff. I paid my mortgage payments 8 years, and in the 9th year I took a forbearance because of COVID related work issues. Cenlar has now taken the money owed from that year of forbearance and created a second principal account for $95,000.
And solar has added that second principle to the first for the payoff. On the phone the semi representative admitted that if I paid the second principal off they would reduce the first principle by the amount of that payoff so that it doesn't count twice. But rather than reduce the first and create the second or add them together CENLAR is attempting to make me pay twice.
Second, Cenlar has been jerking me around concerning insurance funds for rebuilding one of my units that burnt down. The insurance company paid Cenlar a little more than 300k for amounts owed due to a claim I made because of a fire.
Cinema put that money into an escrow account two months ago and told me over the last few months that it would release some of the money to me. On no less than three occasions similar told me that it would release a third of the money so that I could start building. The money never came. And said similar just kept stringing me along up until the date of a foreclosure sale of my property.
That date got continued for some other reasons and cenlar then admitted that it will not return the funds because of the foreclosure. Cenlar said that it made a managerial exception to withhold the funds. Cenlar also disclosed that Citi was to purchase my property as an REO.
Third, Cenlar is acting in bad faith with respect to dealing with me. It's representatives bounce me around and I spend hours a day on calls with various departments no one can and no one can help me.
Having no one to speak with makes it impossible to work something out with Cenlar.
In a nutshell, Cenlar is attempting to take my house for less than it's worth, keep my insurance settlement funds, and leave me high and dry with nothing. I have several hundred thousand dollars worth of equity in the house that Cenlar is trying to steal by using bad faith tactics. Cenlar has put roadblocks up at every stop to make it impossible for me to get out of this with my money.
I am now applying for government benefits and food stamps because I am living in a shack half burnt down with no ability to work because my office and all my my clothing and everything was destroyed. Nonetheless, I'm fighting and have to win this.
Show quoted text
User's recommendation: Stay away unless you are a lender in need of a quick short term profit and is willing to take long term risks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSettlement check
Check processed but returned and processed to the State of California. The State of California requires that I provide a copy of the check.
- Great customer service
- Hard to get a hold of customer service
Preferred solution: Deliver product or service ordered
User's recommendation: verify address were the money should have been demt
Southlake, Texas
Never posted additional payment
- - An extra principal payment was treated as a donation.
- - The loan was sold to a new holder without notice.
- - Automated system won’t connect to a human.
I paid an additional payment towards the principle of my home and Cenlar decided this was just a donation to them, because that payment came out of my bank, but never managed to show up on my balance for the loan.
Then Cenlar decided to sell my loan off to some other company and not tell me until the change was already happening, guess what, they still don't see that I've made any payments to Cenlar.
Should be an easy fix right? Call Cenlar, get things straightened out?
Nope.
They must be used to pulling shady stuff, because their automated system will NOT let you talk to a human, it just tells you to go contact the new loan holder. Ok, sounds like its lawyering time.
User's recommendation: Well, theyre criminals, so... yeah. Avoid.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInterest from 2/1/2021 thru 6/1/2022
- - No loan number available.
- - Spouse died 2/2/2023; no account info.
- - Need 2021-2023 interest statements for taxes.
- - Please provide ASAP.
I absolutely DO NOT have my loan number. My husband passed away {{Redacted}} 2/2/2023 and I DO NOT HAVE ANY INFORMATION FROM WHEN WE WERE WITH YOU.
Im doing our taxes from 2021, 2022, 2023 and I need our interest payments to you. Brads social is
528-82-****.
Im {{Redacted}} and my social is 529-08-****. I need them ASAP.
User's recommendation: I need to speak to someone and you DO NOT give me the ability to do that because I do not have the loan number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBorrower Academy Mortgage
- - Original borrower of Academy Mortgage seeking Cenlar assistance.
- - Cannot log in to Cenlar or reach an agent, and requests contact.
I need help getting to an agent at Cenlar. I'm an original borrower of Academy Mortgage who needs help.
I can't log onto the Cenlar website or get through on the phone to an agent because I don't have an active account. If you can help, please pass on my information for someone to contact me.
- Prior loan customers dont have access to historical records
- Consumer dont have access to live agents for help
- Gatekeep their live agents from none loan owners
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUcc 3 filing
- - A certified letter was sent Jan 30 for UCC 3 filing; the attorney needs it completed.
- - There have been multiple contact attempts; no one answers.
Hello,
I sent a certified letter on January 30th asking to have a UCC 3 filed, and I have yet to hear anything about the status of this request.
I have tried multiple numbers to reach someone, both customer service and legal, but no one answers. It's just an auto attendant, and all options lead to a dead end.
My attorney needs this completed as it continues to hold up a transaction.
- Unable to speak to anyone via phone or email correspondance
Preferred solution: The company failed to file a UCC 3 termination on a loan which results in a lien on a property where there is not one.
User's recommendation: do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2708 Spruce Drive, Manchester, NJ 08759
- - Wants to take over the mortgage for this property.
- - Has not been able to reach the owner and seeks assistance.
I'm trying to find out about taking over the mortgage for this property. I'm very interested and I've tried reaching out to the owner, but I haven't been able to reach him. Can someone assist me with finding out about taking over the mortgage?
Preferred solution: Information on 2708 Spruce Drive, Manchester, NJ. 08759
Naugatuck, Connecticut
Irresponsible and predatorial
- - Payment sent twice; USPS signature shows receipt.
- - They claim no payment, add late fees and threaten credit bureau; rude service.
After sending payment twice for same month and having black and white digital signature from the USPS of someone in Cenlar receiving the payment they still all the way to the top are telling me that that they dont have the payment and are adding a late fee to my loan and threatening us with reporting the late payment to the credit bureau. We have to call every month multiple times to make sure our payments are applied on time. The customer service is very rude and dismissive.
For the love of god, why this company is still in business is beyond my comprehension.
Horrible service and cannot even reach anybody by phone or email with this company. They have a loan out and I can’t even find them.
I cant get to reach anybody how do I do it? This is ridiculous. My telephone number is 914-918-**** and my name is Beverly Leonard please
Good.........
good!I had an issue which was resolved with a great repersentive, and now i just await my results. Thanks
Check owed never received
- - Refund check for $102 issued after son's death; intended for Gail Beckman.
- - All information faxed May 31, 2024 to research; please look into this.
My son passed away and had a meeting with your company. They sent a check in the amount of $102.00.
I contacted your company, sent in the death certificate, and they were to issue a check in my name.
Acct # 009451****
Scott Beckman
It was a refund check.
My name
Gail Beckman
81299 Avenida Blanca
Indio, CA 92201
I sent all the necessary information but your company is horrible when trying to speak to a human. All information was faxed on May 31, 2024, to the research department.
Please look into this matter.
Thank you,
Gail Beckman
760391****
Preferred solution: Deliver product or service ordered
User's recommendation: Pick up a phone and transfer to a human
Co put you in sheriff sale before they even let you apply for lost mitigation
- - Unorganized and inconsistent, with staff giving conflicting instructions.
- - Documents must be resent repeatedly and are often lost or late.
Worst client experience
Most unorganized company you have to send in same documents over 50 times
They dont receive your documents on time. They keep losing your paper
Never the same person and you have to keep repeating over and they talk over you dont listen to you. They dont know your file at all. They dont want to take responsibility and they dont provide a checklist and each person tell you something differently. It was just like *** to work with them.
User's recommendation: Stay away from this place
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCostumer service was understanding.
I paid on time however after 4 days I realize that the money was still in my account I started finding out why that.s where I realize the mortgage money did not go through.
About
Cenlar is an American financial services company. The company was founded in 1968. Cenlar is a subservicing company and wholesale bank. The company specializes in loan administration and reporting; originating, processing and servicing of loans and other products and services of financial nature. Cenlar focuses on subservicing. The company provides Private Label subservicing and much more. Cenlar is one of the leading companies in the market, it services all U.S. states. Cenlar services residential home portfolios and offers home equity loans, residential loans, auto loans, student loans and many other kinds of loans.
Cenlar is ranked 293 out of 1160 in Loans and Mortgages category
USA
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Well then dam give us the number you called to speak to someone!!!