Cenlar Reviews

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So here is the details. I called them because I had not received my new mortgage number. I was told no problem no account coming over would be charged late fees this month due to the transition. well I did get my account number from Citibank and went in a created my...
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23 comments
#2002521

These people lack the basic customer engagement skills not sure how they even qualified...makes me question Citi's vetting process in picking this vendor

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ID
#1405168 Review #1405168 is a subjective opinion of poster.
Location
Cambridge, Massachusetts
Service
Cenlar Mortgage
Reason of review
Problems with payment

Personal reason

I need change my social Security number someone call me I have my new social security number that you have good day
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ID
#2986161 Review #2986161 is a subjective opinion of poster.
Preferred solution
Change my social Security number

Unable to get service

I made multiple payments on the web site to pre-pay my mortgage. Hours spent trying to get customer service. Every time I did, the information was incorrect. They would place me on hold and drop the call. My Payoff Statement says I have a NEGATIVE payoff amount. I cannot reach anyone to explain how to make a negative payment. Multi Doesn

User's recommendation: I feel sorry for you your mortgage is being serviced by Cenlar.

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ID
#2822644 Review #2822644 is a subjective opinion of poster.
Location
New City, New York

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New Reviewer

Account Paid

Our account was paid in full. They have not refunded our escrow funds. The law states they are to return your funds within 20 or 30 days. I have called and was told it should arrive this week. Call again it will arrive next week.

User's recommendation: Please use another company.

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ID
#2769960 Review #2769960 is a subjective opinion of poster.
Cons
  • Lied to over and over again
  • Unprofessional behavior
Loss
$4746
Preferred solution
Full refund
New Reviewer

Escrow payment

The funds have not been posted from my account. The customer service person now explain the situation thoroughly. I said wait for funds to be released from my account by this week.

User's recommendation: Wait for funds to be withdrawn from the bank.

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ID
#2663828 Review #2663828 is a subjective opinion of poster.
Pros
  • Most customer agents were professional
  • Everyone was pleasant on phone when i could reach someone
Preferred solution
Payment process

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Verified Reviewer
New Reviewer

Escrow refund

No one can seem to reissue my escrow refund! This has been going on since February. Im so tired of calling every week just to hear, I dont know what is going on, I will send and email . This is ridiculous, please reissue my escrow refund

User's recommendation: Don’t go with this company.

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ID
#2593475 Review #2593475 is a subjective opinion of poster.
Location
Columbus, Ohio
Product
Cenlar Account
Cons
  • Unprofessional behavior
  • Totally incompetent
  • Non payment of escrow refund
Loss
$941
Preferred solution
Full refund

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New Reviewer

Outstanding balance of my account

To arrange the payment is not that easy, and one can be put on a hold for a while. The customer service could be overall friendlier. Thank you.
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ID
#2556362 Review #2556362 is a subjective opinion of poster.
Preferred solution
To ensure smooth timely payment

Major inapropriate deduction from my checking account

This issue has been manifesting itself for several months (in thousands of dollars). First, I do not have an account with Cenlar. Secondly, 748 dollars has appeared twice in May as deductionas on my checking account. I do have a mortgage on my house (interestingly enough) that cost me 748 dollars a month Surely with the wizardly of binary life this will be resolve

User's recommendation: I'll wait. Stay tuned!!

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ID
#2550183 Review #2550183 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana

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New Reviewer

Terrible

Such a *** fly by night company !! They are sending me a bill for $22,000 saying I owe them all that money . I have the transactions from my bank statement showing I paid and when I call I get jerked around like Im an *** ! You call get transferred from department to department and then automatically get hung up on .. scheming bastards!!!

User's recommendation: Better off borrowing from a loan shark to buy a house then this *** hole company.

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ID
#2542141 Review #2542141 is a subjective opinion of poster.
Location
Bronx, New York
Loss
$11
Preferred solution
Full refund

Unwilling to maintain their property

Cenlar Bank is neglecting their unoccupied and unsold property Located 2018 13th Ave, Rockford Illinois. They refused to shovel the snow all winter long. Now its May 5th, 2021 and they are unwilling to keep up with yard work and property maintenance. Weeds are 18 inches high. I have complained numerous times because I am a proud homeowner and am subjected to their nasty unkept property. Their property is the only property on my block that is filthy nasty and abandoned.

User's recommendation: Do not buy their property. Good luck trying to reach them. I’ve always been placed on hold for at least one hour and 20 minutes.

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ID
#2536962 Review #2536962 is a subjective opinion of poster.
Location
Denver, Colorado

I want to pay off loan..been on hold 1 hour

Never heard anything back from them.they purchased my original loan or would have NEVER used them. Don't use this company!!
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ID
#2534598 Review #2534598 is a subjective opinion of poster.
Location
Lake Wales, Florida
My monthly payment was increased apparently because I had no proof of insurance. I called and was told to send proof and my amount due would go back to normal. However, I was required to pay the increased amount until my proof was received. I am very upset because this...
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1 comment
#2008418

CENLAR IS RUN BY INCOMPETENT IDIOTS. DO NOT DO BUSINESS WITH THEM.

ID
#2528054 Review #2528054 is a subjective opinion of poster.

I have called and called cant get what i need i would like to speak to a ceo or vp or executive person regards yo my motgage originally citimortgage showed i paid it off before cenlar never no

Poor business management from almost 16 yr mortgage loan with sold mortgage never notified credit report shows was paid of i didn't know this till i got hacked scammed and id theft recently Trying to talk to executive or CEO would appreciate them calling me to resolve and understand

User's recommendation: be cautious sold my originaaaaaaaaal never notified i hounght cenlar was part of citimortgage on my credit report shows mortgaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaage paid but i still owe ,, have requested ccopy of dee couple times almost 2 weeks this time and still dont have dont sound good.

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1 comment
#2006865

YAwnnnnnnnnnnnnnnnnnnnnnnn No One Cares...

ID
#2522155 Review #2522155 is a subjective opinion of poster.
Location
Ponca City, Oklahoma
New Reviewer

Unable to obtain payment records

Loan sold to Mr. Cooper. Needed payment history from Cenlar. Every attempt to contact them daily for a week, got me nowhere. Email, auto chat, phone calls. The autobot would say my loan had been sold and then goodbye! Pushing zero resulted in an error message. Ridiculous. Currently on the line for COVID help hoping Ill get a human. Next try will be the legal line. Think there needs to be a class action!

User's recommendation: DO NOT USE.

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ID
#2503005 Review #2503005 is a subjective opinion of poster.
Service
Cenlar Customer Care
Pros
  • Rates
Cons
  • Customer care
Preferred solution
Deliver my payment history!

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Verified Reviewer
New Reviewer

Posting of statements to online account

They continually have a problem with late or no posting of statements. Spent 30+ minutes being transferred to talk to five different people. Problem still not resolved. Horrible customer service!

User's recommendation: Do not do business with Cenlar if you can help it.

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ID
#2499627 Review #2499627 is a subjective opinion of poster.
Product
Cenlar Website
Cons
  • Customer service was horrible
Preferred solution
Deliver product or service ordered

Bad custom support and the worst website.

I am supposedly set up on auto payment but the money is never taken out of my account. When I go to the website, it gives no way to make a payment and says no payment due. They raised my fixed monthly payments $150 with no notice given. Apparently not enough money was taken out for escrow. What a nightmare!

User's recommendation: Avoid this company at all cost.

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ID
#2493892 Review #2493892 is a subjective opinion of poster.
Location
Sanford, Florida

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