Cenlar

Check processed but returned and processed to the State of California. The State of California requires that I provide a copy of the check.

I absolutely DO NOT have my loan number. My husband passed away {{Redacted}} 2/2/2023 and I DO NOT HAVE ANY INFORMATION FROM WHEN WE WERE WITH YOU.

Im doing our taxes from 2021, 2022, 2023 and I need our interest payments to you. Brads social is

528-82-****.

Im {{Redacted}} and my social is 529-08-****. I need them ASAP.

I need help getting to an agent at Cenlar. I'm an original borrower of Academy Mortgage who needs help.

I can't log onto the Cenlar website or get through on the phone to an agent because I don't have an active account. If you can help, please pass on my information for someone to contact me.

Hello,

I sent a certified letter on January 30th asking to have a UCC 3 filed, and I have yet to hear anything about the status of this request.

I have tried multiple numbers to reach someone, both customer service and legal, but no one answers. It's just an auto attendant, and all options lead to a dead end.

My attorney needs this completed as it continues to hold up a transaction.

I'm trying to find out about taking over the mortgage for this property. I'm very interested and I've tried reaching out to the owner, but I haven't been able to reach him. Can someone assist me with finding out about taking over the mortgage?

After sending payment twice for same month and having black and white digital signature from the USPS of someone in Cenlar receiving the payment they still all the way to the top are telling me that that they dont have the payment and are adding a late fee to my loan and threatening us with reporting the late payment to the credit bureau. We have to call every month multiple times to make sure our payments are applied on time. The customer service is very rude and dismissive.

For the love of god, why this company is still in business is beyond my comprehension.

I cant get to reach anybody how do I do it? This is ridiculous. My telephone number is 914-918-**** and my name is Beverly Leonard please

good!I had an issue which was resolved with a great repersentive, and now i just await my results. Thanks

My son passed away and had a meeting with your company. They sent a check in the amount of $102.00.

I contacted your company, sent in the death certificate, and they were to issue a check in my name.

Acct # 009451****

Scott Beckman

It was a refund check.

My name

Gail Beckman

81299 Avenida Blanca

Indio, CA 92201

I sent all the necessary information but your company is horrible when trying to speak to a human. All information was faxed on May 31, 2024, to the research department.

Please look into this matter.

Thank you,

Gail Beckman

760391****

Worst client experience

Most unorganized company you have to send in same documents over 50 times

They dont receive your documents on time. They keep losing your paper

Never the same person and you have to keep repeating over and they talk over you dont listen to you. They dont know your file at all. They dont want to take responsibility and they dont provide a checklist and each person tell you something differently. It was just like *** to work with them.

I paid on time however after 4 days I realize that the money was still in my account I started finding out why that.s where I realize the mortgage money did not go through.

No one to talk to unless you can get your acct number verified. Just pick up the phone. Spend money on customer service people to talk on the phone!

She couldn't tell me over the phone, so I have to wait for her to mail it. If I verify who I am, why should she not be able to tell me the payoff? I don't need an official one.

A refund check was to come in the amount of $102. The death certificate was sent to the research department in May; no response.

This was for my son, Scott Beckman, who died in January 2023.

All papers were sent to the department and the check was to come to me, Gail Beckman, his mom. But, I have not received anything.