Cenlar Reviews and Complaints
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So here is the details. I called them because I had not received my new mortgage number. I was told no problem no account coming over would be charged late fees this month due to the transition. well I did get my account number from Citibank and went in a created my...
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Most Helpful
Review
Service
Cenlar Mortgage
Reason of review
Problems with payment
Cenlar review in Baltimore, Maryland: Worst COMPANY on the planet
I can't even write how pissed I am... It will be a thesis!
Review
Reason of review
Poor customer service
Cenlar review: Improper accounting practices.
The servicing agency completed an incorrect escrow analysis 3 months prior to annual due date, resulting in $150.00 monthly mortgage increase. In spite of admitting their error they have failed to complete a corrective analysis and have not applied electronically debited funds (completed by Cenlar) to my mortgage account for two months which has now resulted in account delinquency. I have received a letter from their collections department demanding payment to avoid home ownership loss. What is a consumer's recourse to appropriate resolution??
Review
Service
Cenlar Mortgage
Reason of review
Problems with payment
Preferred solution
Deliver product or service ordered
Cenlar is the Worst
After 15 years of having my mortgage serviced by Citibank, I never had a single issue. Now with Cenlar in the driver's seat, I'm constantly harassed about not having adequate insurance. My insurance policy is enough to cover replacement cost plus 20%. I plan to either pay off this mortgage or refinance, just to get away from Cenlar.
Review
Service
Cenlar Mortgage
Cons
- Poor servicing of loans
Reason of review
This Company is not capable of loan servicing.
Preferred solution
Citibank should re-think their decision to hire Cenlar to service their loans
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We had two loans with Liberty Savings who sold them to Cenlar. Cenlar has been impounding double the cost of insurance on the loans. A lower level customer service person said nothing could be changed for 18 months. A lie. When we called her on it she admitted she was...
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Review
Service
Cenlar Mortgage
Cenlar review in Akron, Ohio: No customer service
Was behind with my mortgage with shitibank. So i had a few hundred dollars in this side account with Shitibank. Loan wss transferred to Cenlar who took my partial mtg pymt to pay late fees which I with Shitibank. Cenlar said I owed them the money & they don't accept partial payments.
Review
Reason of review
Poor customer service
I have been w/LGE via Cenlar for 21 yrs...in my home. I wanted a Loan Mod in 2017. I went to LGE, they couldn't help me...They told me to call CENLAR, but they couldn't seem to locate their number..Liars, low life bastards...I finally walked in to LGE/Acworth, ga....
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Cenlar review in Salem, Oregon: Parent Died
My mother dies and I have spent since June trying to get her mortgage details and make payments. The staff shuffles you from you person to another to another to another.
Review
Service
Cenlar Mortgage
Cenlar review in Chicago, Illinois: Worst mortgage experience of my life
Would never sign up for this *** company. Very bad and rude people
Review
Service
Cenlar Customer Care
Reason of review
Problems with payment
Cenlar review: Horrific customer service
I needed to make a check to them, all I wanted to know if who to make the check payable to. Their representative kept sending me these huge wall of text instead of answering my simple question, clearly was not even reading what I was typing. Each time they took 3 entire business day to respond. It should be illegal to be that bad.
Review
Service
Loan
Reason of review
Poor customer service
CENLAR la peor compañía de hipotecas
CENLAR La peor compañía de hipotecas. Pésima experiencia con el servicio, ningún tipo de ayuda para resolver los problemas, solo dan vueltas a lo mismo. Cobros fuera de tiempo. Sistema web un desastre. Estados de cuenta con cifras falsas.
Review
Service
Cenlar Mortgage
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other then CFPB to whom can you complain? they are charging me bogus fees doing needless redundant property inspections . i wont budger