Most helpful review

Horrible transition from Citibank

So here is the details. I called them because I had not received my new mortgage number. I was told no problem no account coming over would be charged late fees this month due to the transition. well I did get my account number from Citibank and went in a created my...
View full review
25 comments
#2141828

Be careful my mortgage was sent into foreclosure without notice when citi sold my mortgage to cenlar! My payments weren’t being received next thing you know I got a notice my house was up for auction in the next few weeks…… but in end worked out for us because we bought our house on auction for $60k less than what we originally bought it for and we own the home now.

We have the deed. Cenlar is sneaky so beware!

View more comments
ID
#1405168 Review #1405168 is a subjective opinion of poster.
Location
Cambridge, Massachusetts
Reason of review
Problems with payment

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Incompetency and lack of communications

My late brother's estate is undergoing probate in CA. Documents showing my sister as the court appointed administrator, death certificate were sent July 2021. To this date, CENLAR has not updated their records, reviewed my brother's account and does not acknowledge my sister as the administrator. Due to their incompetency and lack of customer service, the property is now in FORECLOSURE. My family and I are still grieving and facing this awful dilemma. H-E-L-P. DO NOT EVER USE CENLAR!!
View full review
ID
#3951632 Review #3951632 is a subjective opinion of poster.
Loss
$2
Preferred solution
Reverse all late charges and interest. Rescind foreclosure

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Paid in full and closed HELOC, 2 years later still will not release the lien.

Update by user May 13, 2022

Company fixed the issue and I have been provided with apology. I had to use an attorney, but it is resolved. Please see my more detailed comment!Thanks,.

Original review posted by user Apr 13, 2022
They are the service for SSFCU. I had a HELOC in 2019 with SSFCU in July 2020 I paid off the loan and closed the HELOC. For almost 2 years I have been unable to get them to release the lien. They show it is closed and $0 balance (never late, always paid more than...
View full review
1 comment
#2182112

Update: I got an attorney and now have my release. Fortunately, I have a legal plan that covered my expenses in this case.

This held me up a couple of weeks. I highly recommend if you have a loan paid off check your county records to ensure your lien is released and if not get on it immediately (you want to allow 30 days form payoff).

Resolved
ID
#3483391 Review #3483391 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Need to make mortgage payment

Was not able to access to make mortgage payment on phone automatic or waiting to make payment to customer service said it was unable to access an office was closed then referred me to the phone automated and it is unable to access information to make payment
View full review
ID
#3439401 Review #3439401 is a subjective opinion of poster.
Location
Columbus, Ohio
Preferred solution
Let the company propose a solution
New Reviewer

Where’s my check?

Sent roof repair check over 3 weeks ago. Havent received yet. ????????????????????????????????????????????????????????
View full review
ID
#3414604 Review #3414604 is a subjective opinion of poster.
Location
Milford, Connecticut
New Reviewer

Modification

Just want to make sure I have all the information I need to fax with my modification packet so there is not a delay
View full review
ID
#3264966 Review #3264966 is a subjective opinion of poster.
Location
Trenton, New Jersey

Escrow Account Calculated Incorrectly

We financed our home with Cenlar. Initially, Cenlar would regularly surprise us with some new calculation. For the last 1 1/2 years, things went smoothly until we received a bill for over $17,000 for Cenlar's error in calculating escrow required to pay property taxes. We thought that the escrow charged was somewhat inadwquate but never thought it was over $1,000 per month. It is incredible that Cenlar can consistently make errors -- sometimes large -- and continue to be Citi's loan servicing company. Citi used to do it themselves and we never had a problem but then Cenlar came along and it has always been difficult - contacting them is nearly impossible and, once on the line, there is little help.

User's recommendation: Do NOT get a mortgage from Citibank if it will use Cenlar.

View full review
ID
#3227371 Review #3227371 is a subjective opinion of poster.
Location
Glendale, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint about your non-cooperation to the closing my new mortgage