Cenlar Reviews and Complaints
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So here is the details. I called them because I had not received my new mortgage number. I was told no problem no account coming over would be charged late fees this month due to the transition. well I did get my account number from Citibank and went in a created my...
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9 comments
im losing my home because of this!
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Review
Service
Cenlar Mortgage
Reason of review
Problems with payment
Steer clear- strictly predatory. None existant customer service | Cenlar review
Numerous calls made to inquire about incorrect billing, I was put on hold for extended periods and ultimately hung up me. Registered to file complaint on line and inquiry unsuccessful. This is a heloc they are servicing from citibank. I wrote them letter disputing over-charging they are very slow to respond, received letter saying they will investigate and respond 3 weeks- nothing yet
Review
Service
Cenlar Mortgage
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
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Additional issues with Cenlar. Here is what I know after dealing with this incompetent organization for 4 months: First of all Cenlar is a Mortgage Serving company, they do not own any mortgages. In my case my mortgage is owned by Freddie MAC. 90% of all mortgages are...
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Review
Service
Cenlar Mortgage
Abort | Cenlar review from Wallkill, New York
losing my home tomorrow to an auction tomorrow. the citi to cenlar transition was terrible!
Review
Reason of review
Poor customer service
Get out whichever way possible | Cenlar review
Cenlar is Lucifer's minion. I pay my mortgage and equity on a daily basis to lower my principal aside from monthly payments. They have not applied any of my payments and my balance has been the same for months now, so I stopped paying them daily. My money is on a suspense hold. I am getting a lawyer and accountant to sort this out. I am applying for an equity some place else. Call your congress rep, Fannie May and Freddy Mack, flood their phones. They should add a minus to the rating system. 1 star is not a negative rating, still 1 star. Good luck
Review
Service
Cenlar Mortgage
Cons
- Nobody knew how to do their job
- Lack of response from website or phone
- Awful website and even worse customer no-servce agents
Reason of review
Problems with payment
Loss
$2000
Preferred solution
Full refund
Tags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate by user Jan 02
My horror started in 2001 with American General. My father was a victim of a predatory loan and died fighting a crooked loan!I still have original paperwork that was never signed, I have affidavits of forgery done, proof of missing 3 years on the original loan, they...
Review
Cons
- All of it wish i could give a zero
Reason of review
Lost escrow
Loss
$100000
Preferred solution
Fix back my monthly note not double it. Who owns my loan and where is the original paperwork
Tags
Do not do business with the people . /they are just like the mortgage services who were all sued for mortgage fraud back in the 1980's and 1990's | Cenlar review from Lamar, Missouri
These people charge bogus and astronomical fees associated with your loan to build your charges on your loan so you will be overhead in your loan and owe more money that you paid on your original mortgage. Please whatever you do file against these people and do not allow them to get away with what they are doing. They are running as a third and second party lender so you will never really know their name as it will never show on your statement and they are funneling money through different mortgage companies. These people are plain and simply money laundering and using your money to do it.
Review
Service
Cenlar Mortgage
Dont use this company | Cenlar review
I agree about the class action something needs to be done.
Review
Cons
- Poor customer service
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Worst COMPANY on the planet | Cenlar review from Baltimore, Maryland
I can't even write how pissed I am... It will be a thesis!
1 comment
Review
Reason of review
Poor customer service
Improper accounting practices. | Cenlar review
The servicing agency completed an incorrect escrow analysis 3 months prior to annual due date, resulting in $150.00 monthly mortgage increase. In spite of admitting their error they have failed to complete a corrective analysis and have not applied electronically debited funds (completed by Cenlar) to my mortgage account for two months which has now resulted in account delinquency. I have received a letter from their collections department demanding payment to avoid home ownership loss. What is a consumer's recourse to appropriate resolution??
2 comments
Review
Service
Cenlar Mortgage
Reason of review
Problems with payment
Preferred solution
Deliver product or service ordered
Cenlar is the Worst
After 15 years of having my mortgage serviced by Citibank, I never had a single issue. Now with Cenlar in the driver's seat, I'm constantly harassed about not having adequate insurance. My insurance policy is enough to cover replacement cost plus 20%. I plan to either pay off this mortgage or refinance, just to get away from Cenlar.
Review
Service
Cenlar Mortgage
Cons
- Poor servicing of loans
Reason of review
This Company is not capable of loan servicing.
Preferred solution
Citibank should re-think their decision to hire Cenlar to service their loans
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worst company ever!!