I have called them 4 times now about a refund after my home sold. They always say the check was already mailed out. (normally a few weeks in the past) They are just lying about the check being mailed. I don't think they have mailed anything yet. They always confirm my...Read more
I didn't like
- Customer service
Never received a Feb. 2018 bill nor have we gotten our 2017 end of the year statements. Their phone recording says we have 24/7 access to our account, HA that is the best joke I have ever heard. The website NEVER works....says I don't have an account with them not do...Read more
I didn't like
- All of it wish i could give a zero
I'm a disable veteran , who's home loan was taken over by Cenlar From W.J Bradley , about the same time I was put on permanent disability by the V.A, I tried for several times to get a modification without any success(months of faxing documents) then in August of 2017,...Read more
Cannot login to my account, every single month it is the same thing. Then attempt to call customer service, provide the account number and social and the system doesn't recognize my account. Then attempt to call by phone and never speak with a customer service rep,...Read more
My mortgage was purchased by CENLAR in 2016. They took an entire 60 plus days to generate an account number and sent me a letter stating that they would send a payment schedule as soon as the account number was generated. Once I finally received my account number and...Read more
Their faulty web system will not allow me to re-register, nor add an additional loan to an existing one. BBB is useless. I submitted two complaints and am met with mostly just incompetence from Cenlar as a reply. They seem to always think that when they have a problem,...Read more
CENLAR is pure evil if you ever experience a disaster. My wife and I have turned in every piece of information requested. It is even marked as complete on their site after months of hunting down new requests. Today, we got ANOTHER information request when we called to...Read more
This so-called mortgage company is a complete joke. My loan was sold to them a couple of years ago. They are very backwards in their software and website. They had a basic website that was at least functioning for making online payments until recently and updated with...Read more
They double charge my account and after 2 weeks for refund( I still waiting), they don't care about your overdraft or damage they are doing to your personal bank. Customer service is the worst I ever deal with. They think telling you way until tomorrow and check your...Read more
Cenlar - Horrible website
Cenlar recently changed their website. It's horrible. The old version was awesome. The new website - nightmare. I don't know who designed it but that person had so skills, knowledge or understanding of a customer. Cenlar, please bring the old website back!!!!
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