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Cenlar - Damages

They play nothing but games. *** this company
1.0
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Billing Practices
Customer service
Diversity of Products or Services
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#1322556
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Cenlar - Escrow check fraud

I recently refinanced my home in May. I was due an escrow refund check from Cenlar which I received early July. I just went to deposit it in to my bank and the ATM said the check had already been cashed. Conveniently Cenlar doesn't have phone support on the weekend to find out who they gave my escrow to
1.6
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Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
I didn't like
  • Customer service never available
  • Customer service was horrible
#1309615
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We too are having a number of issues removing the PMI. Our process began over a year ago. We have been given a number of contradictory emails (because speaking to a human in this process is apparently forbidden). When we do send the requested information in we haven’t...
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#1306297
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Had an 80ft Cedar Tree fall on our home January 18 2017, this was an insurance claim. Cenlar claims department was the worst company to deal with. Every time I would call in no one knew what they were doing or how to do their job. It would take several months to...
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I didn't like
  • Customer service was horrible
  • Claims managers never returned phone calls
  • Claims department held on to our money for too long
#1304893
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A lady named Renessa in NJ customer service was the worst customer service Rep I have ever encountered. Every answer was "NO". Every question I had was responded to with an apathetic sigh, like I was truly bothering her. She put me on hold 4 times during the...
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#1295581
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Cenlar - E-payment

Did not process loan pymt.
#1294861
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Had our account go into the negative by over $5000!!! Cuz they did not acess wht we shouldve had pulled for escrow originally! ($70!—niave we didnt have a clue and frankly thts not our job to figure out!). Anyways we got the funds to get it out of negative which was a...
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1.9
#1288833
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I registered a month ago. This month when I tried to log in, ibut could not get in. I got an error message: "Have you re-registered your account yet? If this is your first time logging into our new website, you must re-register your account by clicking the “Register...
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#1283814
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I payed off my loan with Cenlar and they promessed to send me information to have my deed release and when you pull county records it is still listing loan as not payed off and lender still in place. This is poor business practice and upsetting. I have called and sent...
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#1282597
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For six months now I’ve been trying to get a loan modification due to a forbearance given to me due to hurricane Irma and repairs I had to do to my home. For six months now I’ve been making my temporary payments on time and I’ve even signed the entire agreement for the...
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2.1
#1280786
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