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Cenlar - Refusing to change misreported payment
Cenlar - Refusing to change misreported payment
Cenlar - Refusing to change misreported payment
After responding no less than 10 times via USPS, e-mail, Fax and telephone, Cenlar will not change the status of a misreported payment in July of 2017. It has shown on my credit as 30 days late when it was paid prior to that windows. I have documented proof, have filed...
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1.8
I didn't like
  • Dishonesty from customer service supervisor
#1241004
Reply to reviews
I am a real estate broker whom processes short sales,and have completed hundreds. Cenlar has been an absolute nightmare. Cenlar doesn't have anyone that can help you,no assigned file owner,no contact,no department phone numbers. This company has a goal to frustrate you...
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Anonymous
John Keating

worst company ever. incompetent *** should be in jail. STAY AWAY FROM THIS CLUSTER**** CO !!!!!!!!!!!!!!!!!!!!

Anonymous
Nora R

I reported them to the attorney general. They have absolutely zero customer service. They misapplied my funds three times and I had to spend one month on the phone with them. ...

1.0
#1245386
Reply to reviews
Cenlar is not only horrible at customer service, their escrow research team is totally incompetent. I have battled with them for 2 years. First, they lowered my mortgage payment by $350 a month (they miscalculated my escrow amount) and then notified me 12 months later...
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1.0
#1276076
Reply to reviews

I had no problem with their old website. Not so with the new improved version. I was able to log in to the new website (but they don't make it easy). But I cannot PAY the mortgage. I get DNS messages. Etc. Tried calling Cenlar to speak to someone about why I am having...
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Anonymous
Anonymous

I called too. They said everything was fine and there was no change. At that time, it did work and I paid that month. Now, nothing has worked for two days and I don't want to ...

#1144748
Reply to reviews
We have been trying well over a year to cancel the PMI on our house. We bought a foreclosure, and our LTV qualifies us for not being able to pay this in the first place. My first email to this dreadful excuse of a mortgage company was back on 1/6/16, and my request was...
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Anonymous
Ravi Pasupuleti

I have the similar experience. Worst PMI department. i have been following up on PMI removal since 6 months and do not have a resolution.

Anonymous
Anonymous

all I will say run fast and dont look back if you dont have money to fight them you will get so bend out of shape i had them for one year now i,m no longer with them for the s...

#993515
Reply to reviews
I second the fact that employees of Cenlar are losing the company alot of money. I have a lawyer negotiating a short sale for me for almost 9 months at this point. Repeatedly they come back saying they need the same paperwork over and over again. I have had a qualified...
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Anonymous
brandon hughes

I HATE CENLAR. I"M LOOKING FOR A LAWYER NOW...

2.1
I didn't like
  • Run around and lack of professionalism
#1254758
Reply to reviews
For six months now I’ve been trying to get a loan modification due to a forbearance given to me due to hurricane Irma and repairs I had to do to my home. For six months now I’ve been making my temporary payments on time and I’ve even signed the entire agreement for the...
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2.1
#1280786
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I just made a payment to the principal by on on 5/23/18 to my loan . Our Conversation was clear that This payment is going to be apply within 24 hours no later than 72 hours . They sent me an e mail and they are stating that this payment is going to be applied on...
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1.0
#1263767
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Our homeowners insurance was paid in full. We changed insurance companies, gave Cenlar full notification of cancellation of old policy and new policy information in statement date. The old policy was canceled and premium was refunded to Cenlar. A month later we...
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1.0
#1266930
Reply to reviews
I found out that they changed websites and I needed to create a new account. They didn't inform me of this, the old link I was using just stopped working. I tried to register, but they said my information couldn't be verified. I tried their "Chat Now" button, but...
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Anonymous
ConfusedCenlarCustomer

Do you know what the new website is? I can't find it

#1144110
Reply to reviews