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We have been trying well over a year to cancel the PMI on our house. We bought a foreclosure, and our LTV qualifies us for not being able to pay this in the first place. My first email to this dreadful excuse of a mortgage company was back on 1/6/16, and my request was...
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Company wrote 0 public responses to the review from Jan 18, 2017.
StableParakeet
StableParakeet

im trying to get rid of pmi insurane i have a new appraisel on my condo what kind i do mr sebastian

Anonymous
Melissa hadley

This is exactly what i have been desling with too. Literally the exact ssme senerio. Its bern 4 years and a new answer everytime. And im not paying them to appraise thats just...

#993515
Reply to reviews
Was supposed to be able to set up online account effective today (11/1/2018) with new loan number provided to me in writing by CitiMortgage and Cenlar joint letter received a week ago. When I tried to set up my account they say the loan number they sent me does not...
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Company wrote 0 private or public responses to the review from Nov 01.
Anonymous
Pres

I had exactly the same experience. Twenty years of citi mortgage happiness, the start with Cenlar give me a sick feeling in my gut. I was finally able to get a payment to them...

Anonymous
AnotherCiti

The more reviews I read, the more worried I'm getting. Not sure if it's the same scenario, but Citi recently transferred my mortgage over to Cenlar as well. I got an email say...

#1392426
Reply to reviews
1) Fax. For action, do fax them with your issue. Use a free fax service. Oddly, faxes and written documents get higher visibility than call center notes. Allow them three days to recognize the existence of your fax. Their process is to forward date the fax two to three...
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Company wrote 0 private or public responses to the review from Oct 20.
1.0
I didn't like
  • All else
#1386015
Reply to reviews
So here is the details. I called them because I had not received my new mortgage number. I was told no problem no account coming over would be charged late fees this month due to the transition. well I did get my account number from Citibank and went in a created my...
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Company wrote 0 public responses to the review from Nov 21.
#1405168
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2 weeks ago I called these people to get a loan payoff figure. They gave me the amount down to the penny. The next day I mailed them a check in the amount requested. 10 days later they send me a notice that all payoff amounts must be paid by certified check. Why did...
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Company wrote 0 private or public responses to the review from Nov 26.
1.0
#1408277
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I received a phone call today from a representative with Cenlar from 800-223-6527 stating he was calling threatening me about my home being in foreclosure. I am pissed off, I am not even due until September 1st 2018 with a grace period on top of that. I called back...
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Company wrote 0 private or public responses to the review from Aug 31.
Anonymous
O. Bryant

This company has volumes of complaints found online. They appear and operate as crooks. CENLAR knows and has my correct tax information (on their website) but are billing me f...

Anonymous
Moelly

How do you knoe the person who called was from Cenlar? if they confirmed your due date, why get possession off?

#1343529
Reply to reviews
Cenlar is a sub-servicer which means there is another bank or mortgage company, like Citi, who owns the Mortgage Servicing Rights (MSR's). Cenlar has an obligation to tell you who owns the MSR and/or who is the investor (many times its the same entity). Once you get...
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Company wrote 0 public responses to the review from Oct 28.
#1390067
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Cenlar - Refusing to change misreported payment
Cenlar - Refusing to change misreported payment
Cenlar - Refusing to change misreported payment
After responding no less than 10 times via USPS, e-mail, Fax and telephone, Cenlar will not change the status of a misreported payment in July of 2017. It has shown on my credit as 30 days late when it was paid prior to that windows. I have documented proof, have filed...
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Company wrote 0 private or public responses to the review from Apr 25.
1.8
I didn't like
  • Dishonesty from customer service supervisor
#1241004
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I refinance through Costco and this is the bank who you deal with Terrible I did everthing to get the payment to come out of my checking and it never came out I called several times I got the same answer the payment was made but it never came out I wish I never...
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Company wrote 0 private or public responses to the review from Oct 21.
1.0
#1386463
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I was totally paying my bill to them and then without notice they raised my monthly payment from 102.00 to 584.00. Now they are trying to take my house which they wont do but what a corrupted company. Read the complaints about Cenlar...they are bad and don't deal with...
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Company wrote 0 public responses to the review from Dec 09.
Anonymous
Dogon18

I agree with your comments that CENLAR is a very unprofessional company. It sent me a letter falsely claiming that I owe November 2018 mortgage payment; the payment was posted...

#1419197
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