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We have been trying well over a year to cancel the PMI on our house. We bought a foreclosure, and our LTV qualifies us for not being able to pay this in the first place. My first email to this dreadful excuse of a mortgage company was back on 1/6/16, and my request was...
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StableParakeet
StableParakeet

im trying to get rid of pmi insurane i have a new appraisel on my condo what kind i do mr sebastian

Anonymous
Melissa hadley

This is exactly what i have been desling with too. Literally the exact ssme senerio. Its bern 4 years and a new answer everytime. And im not paying them to appraise thats just...

#993515
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Cenlar - Refusing to change misreported payment
Cenlar - Refusing to change misreported payment
Cenlar - Refusing to change misreported payment
After responding no less than 10 times via USPS, e-mail, Fax and telephone, Cenlar will not change the status of a misreported payment in July of 2017. It has shown on my credit as 30 days late when it was paid prior to that windows. I have documented proof, have filed...
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1.8
I didn't like
  • Dishonesty from customer service supervisor
#1241004
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I received a phone call today from a representative with Cenlar from 800-223-6527 stating he was calling threatening me about my home being in foreclosure. I am pissed off, I am not even due until September 1st 2018 with a grace period on top of that. I called back...
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Anonymous
Moelly

How do you knoe the person who called was from Cenlar? if they confirmed your due date, why get possession off?

#1343529
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I called Cellar today expecting to be greatly disappointed and stressed. Our mortgage is being serviced by Cenlar, a recent turnover, so I did not #1 know that the mortgage was turned over, and #2 I did not have phone numbers. I felt very stressed after a situation on...
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#1338048
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We too are having a number of issues removing the PMI. Our process began over a year ago. We have been given a number of contradictory emails (because speaking to a human in this process is apparently forbidden). When we do send the requested information in we haven’t...
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#1306297
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Cenlar is not only horrible at customer service, their escrow research team is totally incompetent. I have battled with them for 2 years. First, they lowered my mortgage payment by $350 a month (they miscalculated my escrow amount) and then notified me 12 months later...
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DirefulBottleNosedDolphin
DirefulBottleNosedDolphin

Same here!!! They mis managed our escrow then sent us a bill for over $9,000!! In total we owed $11,900. We paid it but they put the funds all over the place, mainly in our pr...

1.0
#1276076
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For six months now I’ve been trying to get a loan modification due to a forbearance given to me due to hurricane Irma and repairs I had to do to my home. For six months now I’ve been making my temporary payments on time and I’ve even signed the entire agreement for the...
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2.1
#1280786
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I am a real estate broker whom processes short sales,and have completed hundreds. Cenlar has been an absolute nightmare. Cenlar doesn't have anyone that can help you,no assigned file owner,no contact,no department phone numbers. This company has a goal to frustrate you...
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Anonymous
John Keating

worst company ever. incompetent *** should be in jail. STAY AWAY FROM THIS CLUSTER**** CO !!!!!!!!!!!!!!!!!!!!

Anonymous
Nora R

I reported them to the attorney general. They have absolutely zero customer service. They misapplied my funds three times and I had to spend one month on the phone with them. ...

1.0
#1245386
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They seem to always want to charge me a late fees and it is postmarked in plenty of time before late fee! They are just crooks! Just like because I paid one time in two checks before the due date, they returned them and charged me a late fee!!!! I can not wait until...
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Anonymous
Kailani

A postmarked check don’t mean *** The payment has to be credited on or before the 16th of each month. And, you must be real stupid to believe that you will have one mortgage s...

#1338672
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I recently refinanced my home in May. I was due an escrow refund check from Cenlar which I received early July. I just went to deposit it in to my bank and the ATM said the check had already been cashed. Conveniently Cenlar doesn't have phone support on the weekend to...
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Anonymous
TiredOf Incompetence

We have been trying to get our escrow refund returned to us since we sold our property on 11/22/2017. We have called/emailed Cenlar numerous times since then asking for our re...

1.6
I didn't like
  • Customer service was horrible
  • Customer service never available
#1309615
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