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Cenlar is the Worst

1.5
Details
After 15 years of having my mortgage serviced by Citibank, I never had a single issue. Now with Cenlar in the driver's seat, I'm constantly harassed about not having adequate insurance. My insurance policy is enough to cover replacement cost plus 20%. I plan to either pay off this mortgage or refinance, just to get away from Cenlar.
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Review
#1633423 Review #1633423 is a subjective opinion of poster.
Service
Cenlar Mortgage
Cons
  • Poor servicing of loans
Reason of review
This Company is not capable of loan servicing.
Preferred solution
Citibank should re-think their decision to hire Cenlar to service their loans
Tags
  • Citibank Complaint
  • Bad Escrow Account Management

Undefined charges? | Cenlar review from New Canton, Virginia

1.7
Details
Cenlar bought my mortgage from Citi and has been charging me 75.00 in other fees.....they cannot tell me what they are for. They want me to write a letter to their president for the inquiry.....
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Review
#1577543 Review #1577543 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$450
Preferred solution
Let the company propose a solution

INTERSET ON LOAN | Cenlar review from Phoenix, Arizona

2.0
Details
I HAVE TREID TO GET INFO ON MY INTERREST FOR MY LOAN WHICH YOU HAVE SOLD TO WIN TRUST MORT I NEED FROM YOU WHAT NI PAID FOR YR 2018 MY LOAND NO IS00098112030 my EMAIL IS billjray@yahoo.com MY ADD IS 9641 n 36dr PHX AZ 85051
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Review
#1470315 Review #1470315 is a subjective opinion of poster.
Cons
  • Not able to contact right party
1.6
Details
I recently refinanced my home in May. I was due an escrow refund check from Cenlar which I received early July. I just went to deposit it in to my bank and the ATM said the check had already been cashed. Conveniently Cenlar doesn't have phone support on the weekend to...
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1 comment
Anonymous
#1552350

We have been trying to get our escrow refund returned to us since we sold our property on 11/22/2017. We have called/emailed Cenlar numerous times since then asking for our refund to no avail.

We are going to give Cenlar FSB one more shot to send us the money we are due before reporting them to the Office of the Comptroller of the Currency (OCC), which is the reporting agency over FSB banks.

I hope others will report them, as well. https://appsec.helpwithmybank.gov/olcc_form/

Review
#1309615 Review #1309615 is a subjective opinion of poster.
Service
Cenlar Mortgage Refinance
Cons
  • Customer service was horrible
  • Customer service never available
Reason of review
Problems with payment
1.9
Details
Had our account go into the negative by over $5000!!! Cuz they did not acess wht we shouldve had pulled for escrow originally! ($70!—niave we didnt have a clue and frankly thts not our job to figure out!). Anyways we got the funds to get it out of negative which was a...
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1 comment
Anonymous
#1562426

The reason that they so not assess correctly is because the county tax assesor and the insurance companies do not have the total to be pain until the bill is released. This causes a shortage in the account because they take the previous physical year and project it for the up coming year to get as close as possible.

Review
#1288833 Review #1288833 is a subjective opinion of poster.
Service
Cenlar Mortgage
2.1
Details
For six months now I’ve been trying to get a loan modification due to a forbearance given to me due to hurricane Irma and repairs I had to do to my home. For six months now I’ve been making my temporary payments on time and I’ve even signed the entire agreement for the...
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Review
#1280786 Review #1280786 is a subjective opinion of poster.
Service
Cenlar Loan Modification
Reason of review
Order processing issue
2.1
Details
I second the fact that employees of Cenlar are losing the company alot of money. I have a lawyer negotiating a short sale for me for almost 9 months at this point. Repeatedly they come back saying they need the same paperwork over and over again. I have had a qualified...
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1 comment
Anonymous
#1495820

I HATE CENLAR. I"M LOOKING FOR A LAWYER NOW...

Review
#1254758 Review #1254758 is a subjective opinion of poster.
Cons
  • Run around and lack of professionalism
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.8
Details
Refusing to change misreported payment - Cenlar review
Refusing to change misreported payment - Cenlar review
Refusing to change misreported payment - Cenlar review
After responding no less than 10 times via USPS, e-mail, Fax and telephone, Cenlar will not change the status of a misreported payment in July of 2017. It has shown on my credit as 30 days late when it was paid prior to that windows. I have documented proof, have filed...
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Review
#1241004 Review #1241004 is a subjective opinion of poster.
Service
Cenlar Mortgage
Cons
  • Dishonesty from customer service supervisor
Reason of review
Poor customer service
Preferred solution
30 day late report for July 2017 removed from credit reports
Tags
  • Unfair
1.7
Details
Contacted re: We want to be responsible for our Tax's & Insurance were told to write. never heard from them called and were told a letter was in the mail. Letter dated November 15th 2017 says for waiver of escrow your Loan to Value must be 90% or less, presently your...
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Review
#1232496 Review #1232496 is a subjective opinion of poster.
Service
Cenlar Loan
Cons
  • Totally p off
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution

Contact Cenlar Customer Service

Website:
Mailing Address:
425 Phillips Boulevard
Ewing, New Jersey 08618
United States
Phone:
(609) 883-3900
All Cenlar Contacts

Cenlar Products and Services Reviews

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Latest Question

Cenlar Questions

The new website is horrible | Cenlar review

2.1
Details
Please bring the old website back. The new website is horrible, I can't find anything, loan info isn't showing property, a lot of information is missing. Horrible
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Review
#1166605 Review #1166605 is a subjective opinion of poster.
Product
Cenlar Website
Reason of review
Bad quality