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Cenlar review in Duluth, Minnesota: -Rather be at CitiMortgage

1.0
Details
Don't like swiching mortgages in the middle
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Review
#1537097 Review #1537097 is a subjective opinion of poster.
Service
Cenlar Mortgage
Reason of review
Bad quality
The owe me a over payment sense 2013 I had been after then ever sense I gave up for a while because I can not get anyone to answer me why I was not getting my money back. Four month ago I got a letter saying a check was sent to my husband in March 2013. This loans was...
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Review
#1535737 Review #1535737 is a subjective opinion of poster.
My mortgage was sold by Citi Mortgage to Cenlar Mortgage and my nightmare started. It is IMPOSSIBLE to get someone in customer service, and when you do - if you have 3 hours to be waiting for someone to pick up the phone - the representative asks you to hold and NO ONE...
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1 comment
Anonymous
#1700952

Be very careful, this company returns payments, looses payments, and there supervisors do not return phone calls. They also do not post notes in the computer, if the phone gets disconnected oh well !

Call back stay on hold another hour and tell the next representative the same story.Bottom line they don't care.corrupt to the core. Yes your home is in danger of foreclosure with them.In fact they welcome it so they can take your escrow.

That's how they make money .It's like dealing with a 3rd world country. I am so disappointed in CITI for selling my loan to them.

Review
#1530167 Review #1530167 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Cenlar review in Ewing, New Jersey: Foreclosure

That was a customer service number. I’m a realtor trying to get information on a foreclosure
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Review
#1525620 Review #1525620 is a subjective opinion of poster.

Cenlar review in Chicopee, Massachusetts: Payment

No answer for me then it hung up. .
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Review
#1525160 Review #1525160 is a subjective opinion of poster.

Cenlar review: Terrible

1.0
Details
It seems that Cenlar has sold our loan. To whom? When? No idea, the bank just sent a letter saying our DECEMBER payment (it's late april) was returned because the account doesn't exist. Can't get anyone on the phone after over 6 hours of wait time. I will definitely never refi and risk going to this *** company again.
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Review
#1524048 Review #1524048 is a subjective opinion of poster.
Service
Cenlar Mortgage
Cons
  • Difficult to contact cenlar
  • Run around and lack of professionalism
  • Waiting for phone calls that never come
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Cenlar review: I have not received my May 1 mortgage payment bill

Cannot get through Do not talk about gettin May 1 mortgage payment
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Review
#1522315 Review #1522315 is a subjective opinion of poster.

Cenlar review in Victoria, Texas: Poor Customer Service

Website offers Chat option, but when you attempt to use the chat opiton it takes you to a FAQ site. Long wait times on the phone. Website if very outdated for such a large company
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Review
#1520519 Review #1520519 is a subjective opinion of poster.
Service
Cenlar Customer Care
Reason of review
Poor customer service

Cenlar review: Reset password but cannot access account

Have to leave. Will call later
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Review
#1520311 Review #1520311 is a subjective opinion of poster.
1.0
Details
Absolutely the worst customer service I have ever encountered in my life. No wonder they have only 1 star in online reviews. I would give them a zero were it possible and I'm sure many others would as well. When the Citimortgage account for my late father's co-op was...
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Review
#1516786 Review #1516786 is a subjective opinion of poster.
Service
Cenlar Customer Care
Reason of review
Poor customer service