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For six months now I’ve been trying to get a loan modification due to a forbearance given to me due to hurricane Irma and repairs I had to do to my home. For six months now I’ve been making my temporary payments on time and I’ve even signed the entire agreement for the...
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2.1
#1280786
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After Hurricane Irma we had our loan put on hold for 3 months with the promise of it being added at the end of load period. 2 days ago we were told to pay up, over $10000 plus monthly mortgage. We didn’t even choose this company ourselves. We are outraged. What company...
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Anonymous
Lori

I totally feel your pain. I too was told the same thing, and have continued to try and get modification or a payment plan in place to no avail. I have been unable to get a tot...

#1276945
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Cenlar is not only horrible at customer service, their escrow research team is totally incompetent. I have battled with them for 2 years. First, they lowered my mortgage payment by $350 a month (they miscalculated my escrow amount) and then notified me 12 months later...
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DirefulBottleNosedDolphin
DirefulBottleNosedDolphin

Same here!!! They mis managed our escrow then sent us a bill for over $9,000!! In total we owed $11,900. We paid it but they put the funds all over the place, mainly in our pr...

1.0
#1276076
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Our homeowners insurance was paid in full. We changed insurance companies, gave Cenlar full notification of cancellation of old policy and new policy information in statement date. The old policy was canceled and premium was refunded to Cenlar. A month later we...
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Anonymous
Samantha

Most mortgage companies don't take the insurance out of escrow for only a year, this is because it will greatly affect your escrow and not in a good way. Also in my experience...

1.0
#1266930
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I just made a payment to the principal by on on 5/23/18 to my loan . Our Conversation was clear that This payment is going to be apply within 24 hours no later than 72 hours . They sent me an e mail and they are stating that this payment is going to be applied on...
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1.0
#1263767
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I second the fact that employees of Cenlar are losing the company alot of money. I have a lawyer negotiating a short sale for me for almost 9 months at this point. Repeatedly they come back saying they need the same paperwork over and over again. I have had a qualified...
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Anonymous
brandon hughes

I HATE CENLAR. I"M LOOKING FOR A LAWYER NOW...

2.1
I didn't like
  • Run around and lack of professionalism
#1254758
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I am a real estate broker whom processes short sales,and have completed hundreds. Cenlar has been an absolute nightmare. Cenlar doesn't have anyone that can help you,no assigned file owner,no contact,no department phone numbers. This company has a goal to frustrate you...
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Anonymous
John Keating

worst company ever. incompetent *** should be in jail. STAY AWAY FROM THIS CLUSTER**** CO !!!!!!!!!!!!!!!!!!!!

Anonymous
Nora R

I reported them to the attorney general. They have absolutely zero customer service. They misapplied my funds three times and I had to spend one month on the phone with them. ...

1.0
#1245386
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Cenlar - Refusing to change misreported payment
Cenlar - Refusing to change misreported payment
Cenlar - Refusing to change misreported payment
After responding no less than 10 times via USPS, e-mail, Fax and telephone, Cenlar will not change the status of a misreported payment in July of 2017. It has shown on my credit as 30 days late when it was paid prior to that windows. I have documented proof, have filed...
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1.8
I didn't like
  • Dishonesty from customer service supervisor
#1241004
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Contacted re: We want to be responsible for our Tax's & Insurance were told to write. never heard from them called and were told a letter was in the mail. Letter dated November 15th 2017 says for waiver of escrow your Loan to Value must be 90% or less, presently your...
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1.7
I didn't like
  • Totally p off
#1232496
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Cenlar - Shady

Called too many times to count.....
#1230184
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