Our loan was sold to CENLAR in August, and we made our first two payments (August and September) on time via ACH through their site, and payments were withdrawn immediately. Last month, I received a notice around the 20th, that our payments were returned NSF, and we are two months behind!
We provided bank statements showing ample funds and that the funds cleared, and a letter from our Chase Branch Manager stating that CENLAR debited the funds from our account via ACH, and that the payments were not NSF or returned!
They've stated that this is not sufficient documentation!! I've filed a complaint with the Office of the Comptroller, but would also like to get an attorney involved!
Product or Service Mentioned: Cenlar Mortgage.
Reason of review: Problems with payment.
Monetary Loss: $6000.
Preferred solution: Credit my payments to my account!.