Additional issues with Cenlar.
Here is what I know after dealing with this incompetent organization for 4 months:
First of all Cenlar is a Mortgage Serving company, they do not own any mortgages. In my case my mortgage is owned by Freddie MAC.
90% of all mortgages are owned by Fannie mae or Freddie MAC, and yes you cannot reach them to complain.
When you call someone on the phone (almost all are very nice) all they can do it take notes and send a request to other organizations.
The Escalation specialists can only send messages as well (which begs the question of why they exist at all).
You are not allowed to talk to the escrow, billing, insurance departments or upper management.
The person who answers the phone are not allowed to call you back or send you an email.
They are a hot mess and there 1993 website is a well-known disaster. You are taking a big chance (identify theft) by using their site to pay your mortgage.
Product or Service Mentioned: Cenlar Mortgage.