Washington, District Of Columbia
Not resolved

Terrible customer service.

Terrible company that I am forced to do business with against my will since my mortgage was sold.

I have been dealing with Cenlar for several weeks in an attempt to resolve a billing issue in which I was billed twice in one week for my monthly mortgage. Staff is unable to assist on the phone.

I suffer long wait times when I call. If I am able to reach someone, they are untrained and must offer to call me back with a proposed resolution. I have been waiting for over two weeks with no call backs. When I call in for a status update, I am frequently disconnected once I get through the terrible automated menu. This is an ongoing issue. Cenlar has been unable to resolve my billing issues for weeks.

Product or Service Mentioned: Cenlar Mortgage.

Reason of review: Poor customer service.

Monetary Loss: $2400.

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