My loan got sold to them in July. Since then I have yet to receive a single statement less than a week after it was due.
I've sat on hold for over an hour trying to get things resolved. I ask to speak to a manager and no one seems to know where to send me. Now, because they haven't processed my payment, they want to report it to the credit bureau. I get phone calls every other day.
Today they called me at work.
Is it too much to ask to get a bill before its due?! Is there anything I can do to get away from them?
Reason of review: Problem with delivery.
Monetary Loss: $2000.
Preferred solution: Let the company propose a solution.
Cenlar Cons: Completely useless.