I am in the same boat. Lost a job in June and have been trying to get a loan modification since July.
Nothing but request after request after request for paperwork! Now, we are in foreclosure status but have a letter stating that was frozen as they supposedly now have all the info they need. I was able to borrow the money to bring the loan up to date according to the bill that was just sent. Yet, get this...I have to call the lawyer and supposedly there are now lawyer fees as well.
I DON'T THINK SO!!!! I'm furious and upset!
I have busted my *** on this and spent time and money getting information to them. My next stop will be New Jersey Banking and Industry to report them!
Product or Service Mentioned: Cenlar Loan Modification.
Reason of review: Poor customer service.