I too am a victim of TB&W clients transfer to CENLAR. They are claiming that I am two months behind on Mortgage payments; When I contacted the office, they claim that they have never received the Sept & October 2009 payments..
I have faxed my bank statements to them 2 times where it shows that two payments were made in September 2009; Oct 09; Nov 09. But they can not find the faxed documents. I am tired of talking to people that can't understand me and not being understood by the people I am talking too! I just got off the phone with them again and I am to fax the info to them in the AM and send the hard copies to them in the mail.
Is there a place that we can go to get help with these people.
Product or Service Mentioned: Cenlar Mortgage.