Phoenix, Arizona
Not resolved
2.3
Details
3 comments

I have been trying all morning to make my mortgage payment. I keep getting ' please hold, please hold" and then...."we are sorry, we are unable too..."I tried to go online to make the payment - and when I tried to register it - the site said the information was not what the had.....I am livid and I am certainly NOT going to pay a late fee.

I have documented the calls to several of their listed numbers. I have a master's degree in linguistics (languages). I have been an ESL teacher for 20 years- I can understand everyone - ALMOST everyone. Last time I called Cenlar, to ask about a new payment issues ( increase in taxes- reasonable) I had to call THREE times before there was someone who I could even SOMEWHAT understand.

It is ridiculous. I have contacted my attorney....

Product or Service Mentioned: Cenlar Mortgage.

Reason of review: Problems with payment.

Monetary Loss: $1275.

Preferred solution: let me pay my bill please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1.

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Anonymous
#970021

I'm having the same issue. How did you resolve this?

Anonymous
#946069

So what is your Attorney going to do Pay your bill for you?

Anonymous
#1026518
@Linda

Well, that was rude.

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