I have had several issues with this company.Each time, I have filed a formal complaint with the Comptroller of the Currency of the State of New Jersey.
They are the governing body that regulates this entity. They will respond to you once a complaint is made. And, they must respond to the Comptroller because a letter will be sent. It takes only a few minutes to make your complaint on line.
Make sure you have contact information and phone numbers, etc so that they can readily contact CENLAR on your behalf.I am including the website:http://www.state.nj.us/dobi/consumer.htm
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If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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