I have had several issues with this company. Each time, I have filed a formal complaint with the Comptroller of the Currency of the State of New Jersey.
They are the governing body that regulates this entity. They will respond to you once a complaint is made. And, they must respond to the Comptroller because a letter will be sent. It takes only a few minutes to make your complaint on line.
Make sure you have contact information and phone numbers, etc so that they can readily contact CENLAR on your behalf. I am including the website:http://www.state.nj.us/dobi/consumer.htm