Not resolved
8 comments

I have been trying to get a hold of someone by phone for 30 days now and it is constantly busy. My loan from Taylor Bean was transfered and I need to change my checking account info. Sent in a check 2 weeks ago for last month mortgage and it still hasn't been pulled from my account. I am not sure they got it and hopefully I won't incur late fees. I don't know where I stand with my loan. How am I suppose to talk to someone? At this point I am not even sure what to do.

Review about: Cenlar Mortgage.

Had an Experience with Cenlar?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1129901

I do have the same problem on monthly basis and also they are keep changing my payments to higher payments and of course I am making my payment always a month in advance, no one can answer any questions!I never xpreanced anything like this!!!

Is Crazy!!!I believe is money lundry business.

Anonymous
#139687

Cenlar is ripping me off big time and I can't find anyone who speaks English, if and when I can get a live person.The little man in Nepal or wherever knows absolutely NOTHING.

We have had to proove payments of the August 2009 and March 2010 payments (which we have), and now Cenlar has added an exorbitant flood policy payment without our permission, as WE ARE NOT IN A FLOOD ZONE!

I am 75 years old, have lived in this house since 1986 and DO NOT WANT TO LOSE MY HOUSE because of some idiots!PLEASE HELP ME!

Anonymous
#120876

Cenlar is a ripoff company.Charges a fee to make a payment on their own website.

Says it costs them more to take a web payment than a check. Told me to sign up for the automatic debit from my checking account. I finally got a hold of someone who may or may not be helping me after trying for 6 months since Taylor, Bean & Whitaker went bankrupt. My account still shows us a behind a month in making our mortgage payment because the funds are supposedly tied up in bankruptcy court.

Cenlar can give me no indication of when this will be resolved. Our year end Mortgage Interest Statement is short a month also. Cenlar Sucks. I'm filing a complaint with the Office of Thrift Supervision.

They are the largest servicer of mortgage loans in the country.Lame service.!!

Anonymous
#99741

I've had some success calling their New Jersey headquarters directly at 609-883-3900, then 0. The operator transferred me to the department that could help me.

The call center in India that answers the 800 number is totally useless.

Anonymous
#78286

This company is horribly incompetent. I have gone rounds and rounds and they all say, "Oh its taken care of." But the truth is completely different. Their customer service reps are as dumb as rocks.

Anonymous
#74853

I have completely overwhelmed with the impossibility to speak to someone at Cenlar, Either I cant reach them, or they can barely speak English. Maybe if the people in charge start getting some phone calls this will change real fast. Please join me in emailing them or calling their main line at 609-883-3900 and then any of these people's ext.

Michael W. Young Chairman x3320

E-mail: myoung@cenlar.com

Gregory S. Tornquist President/Chief Executive Officer x3288

E-mail: gtornquist@cenlar.com

Stephen W. Gozdan Senior Vice President/ x3221

E-mail: sgozdan@cenlar.com

Mark R. Lybeck Senior Vice President/ x3286

E-mail: mlybeck@cenlar.com

Robert C. Weis Senior Vice President x3294

Asset Acquisitions Fax: (609) 538-4015

E-mail: bweis@cenlar.com

David J. Miller, Jr. Senior Vice President/ x5404

Business Development Director Fax: (609) 718-4505

E-mail: dmiller@cenlar.com

Robert M. Light Senior Vice President x3280

Internal Audit/Quality Control Fax: (609) 718-4828

E-mail: blight@cenlar.com

Jeanne M. Bader Senior Vice President/ x3190

Director of Loan Administration Fax: (609) 718-4583

E-mail: jbader@cenlar.com

Jack Plasket Vice President x2039

Security Officer Fax: (609) 538-4006

E-mail: jplasket@cenlar.com

Patricia Day Vice President x3282

Human Resources Fax: (609)...

E-mail: pday@cenlar.com

Denise Vaccaro Vice President x3292

Marketing Fax: (609) 538-4024

Corporate Communications

E-mail: dvaccaro@cenlar.com

Dee Lowe Vice President/Corporate Secretary x3277

E-mail: dlowe@cenlar.com Fax: (609) 538-4006

Show more
Anonymous
#73082

Me again.Wrote my complaint while on hold and got a hold of very competent and friendly rep - Malika!

Phone number -866-305-6949 (only on hold 30 min this time).They didn't make an error - just confusing info on on-line account.

Anonymous
#72745

I JUST found a number that you can actually reach them on. You may have to wait for 30 mins to talk to someone but you will get a human. It's 1-800-223-6527

You May Also Like