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For six months now I’ve been trying to get a loan modification due to a forbearance given to me due to hurricane Irma and repairs I had to do to my home. For six months now I’ve been making my temporary payments on time and I’ve even signed the entire agreement for the modification, notarized it and sent it back.

They kept telling me that everything had been approved. They had even given me my new payment. Now they re trying to tell me that they’re going to disaprove the loan modification if I don’t sign a brand new contract (and start the whole process again) where I add my wife to the loan (who was never on the original loan in the first place). I keep trying to call SOMEONE that could help and NOONE knows how to help or say about it...

I get transferred from one department to the other.

I lose hours at a time in these call and no one can help. Seriously, worse/most incompetent mortgage company I’ve ever dealt with!!!!

Product or Service Mentioned: Cenlar Loan Modification.

Reason of review: Order processing issue.

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