Willowbrook, Illinois
Not resolved

I have had nothing but horrible service with this servicer. Their reps are rude, and will shake us down over the phone.

They will force us to hear a 20 minute readoff of our "rights" before accepting a phone payment. They took over a week to mail back a claim check that they had to endorse.

It's been a complete nightmare. I reported them to the OCC and they did nothing to help!

I have been hung up on more than once for wanting to make a payment and telling the rep to stop being rude over the phone - it's been a slice!!!

Product or Service Mentioned: Cenlar Mortgage.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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